Hermoso condominio directo frente al mar con vista fantástica !!!!

This Renter was upset because she did not want to climb the 7 steps to go up the elevator which was already stated on the advertisement. Most oceanfront building are on stilts/higher grounds as safety measures from hurricane or flood water risks and have a few steps to the elevator— and we clearly stated that in the condo advertisement— which she did not bother to read or could not read as hundreds do. Also, she never contacted us with any issue, only re: the steps once she got there (which we could not help her with since it was outside our control (and in our 15 years of ownership, no one had any problems!!!). Bottomline, this review is totally subjective, unprofessional , untrue - only a devious way to get back at us. We have used a professional cleaning company and no one has had any issues and the condo was back to back rented all season. Either way, we would have sent the cleaning folks or taken care of any issue /problem had this vindictive, careless renter bothered to inform us real time. We care about all our guests. Anyway, as they say, for every 100 renters, there will always be one or two “bad apples”.. Bottomline, the condo is very popular, highly sought after each and every year and we expect the trend to continue.

I am sorry that this renter did not contact us during her 3night stay. We would have gladly sent our maintenance man to look at the toilet (btw, no one else after her stay has complained about it). Also, I would have resend the cleaning company to do whatever she needed done and meet her needs. We always go extra length to make our renters happy and satisfied during their stay. . However, we can not do all that if the renter does not contact us/reach out real time during their actual stay instead of providing feedback afterwards.. I am also a bit surprised at this 3 star review. This renter actually sent me a text after her departure stating she really enjoyed her stay, condo is great and that if we ever want to sell the condo, they’d be very interested. Anyway, she was nice and said she would definitely be back visiting our condo and we certainly hope she does so we can do better!

This renter seems be inexperienced, overly nitpicking and mainly basing their review for not getting the deposit in time which is not owner’s fault — that is a homeaway /VRBO matter. I approve all deposits the same day as each departure and also told this renter to check with VRBO since all the credit card transaction /deposit return is outside our control. Regarding the oven, It is relatively new and everything should work fine, so I am guessing this is a user error (renter did not know how to use it properly). We have never had any complaint on the oven or hot water (and the condo is back to back booked with 8-9 tenants taking long showers each day with no problem!). There was no issue on either items from any renter who stayed in the condo after these folks left. Either way, this renter should have notified us of any issue while they were there, and we would have gladly sent our maintenance guy within 1/2 hour. We are always an email or phone call away and very responsive to the needs of all our guests. Finally, the building is a nice quaint prestigious direct oceanfront building in the heart of north myrtle beach with only 18 units and is the exactly how it is shown/advertised in the pics. The unit is a spacious, professionally decorated unit and gets rave reviews due to the facility, privacy and serene atmosphere given less traffic/tenants. And plastic utensils, seriously? All gadgets we provide should be good quality and I wonder if someone replaced them or brought in additional items and left them? Anyway, we do a thorough checking on everything in the condo after each season and the condo gets remodeled/replenished/repaired each year. Looking back, even before arrival, based on email communication style, these folks seemed like they have never rented before and somewhat negative. Asked questions that most seasoned renters would know and they never said thank you once after getting each question response in less than 5 min.Bottom line, this renter is overly nitpicking and mainly unhappy due to the security deposit issue even after I told them we are not holding their deposit — they would have to call VRBO since we don’t process credit card transactions — that’s a VRBO issue and VRBO usually takes care of any delay right away. As owners, we approve all security deposit on the same day of renter departure. Bottom line, this condo is a beautiful unit , very popular, back to back booked and well maintained and we expect the trend to continue.

I am very sorry to hear this renter did not have enough towels and other things. I will address that with the cleaning crew. I am unhappy about that myself. That said, there are always extra bath towels in the laundry room cabinet and had this renter contacted me right after check in .. I would have gladly sent my maintenance crew to take care of everything. But during the 4 day stay, this renter never bothered to call me or send me a text.. The condo has been back back booked and some of the things (broken patio chair, fridge light, stain etc) must have happened during the season and all this will be fixed, repaired/replaced after the season as we normally do unless the renters tell us when they are there.. I wish this renter contacted me real time during his stay, I would have gladly sent my maintenance crew to take care of all these small stuff ASAP. We own multiple condos and are responsible owners. . There is no way for us to address/fix/replace anything if no one calls us. Anyway, we always do deep clean, thorough inspection both before and after each season. The condo goes through extensive revamp each year and we revamp everything — update/ replace various items items/utensils/furniture/paint/deep clean etc after each season. Bottomline, The condo is extremely well maintained, spacious, clean, direct oceanfront, highly popular and sought after. We get many good reviews and returning customers and we expect the trend to continue.

This renter is absolutely any owner's nightmare. She called and texted nonstop about small things in the 3 days rental period several times a day. They couldn't figured anything out. We had to deal with her all through weekend and sent our maintenance man 3-4 times to cater to their needs. I have spent over $850 over just 3 days to appease this person. We changed the water heater on a Sat morn b/c this person called Fri night saying water wasn't hot enough.. They could not even figure out the blinds (which are brand new) or even the wifi (which worked fine after they arrived but then they messed up and straightened up only after we told her it was a building wifi and was working for everyone!) . This person would keep texting me all day and evenings at odd hours with odd requests. They even messed with the brand new refrigerator setting where it went to defrost mode and leaked water where I had to send someone again. Finally, this lady had the gall to ask for late check out begging me saying they were enjoying their weekend so much at the condo and that her grandson really wanted to play on the ocean that morning. We even accomodated that. (We usually don't make exception with back to back booking and someone was coming that afternoon. ) The condo has gone through $25k renovation and the doors, window, blinds, appliances, furniture are all brand new. But this people just felt they could pick on everything (a mat being trip hazard, seriously?). Finally, the noise is also fictional since condo has had a lot of renters (mostly large families since this is a 3-bedroom unit) who never complained about noise before. She just doesn't sleep well or perhaps too busy bothering other people?) Basically, this old lady was just looking for an excuse to get a discount. I had to tell her after she checked out not to rent or bother us anymore. We own 3 condos (2 in the same building) and we had renters in all the condos that weekend and no one bothered us except this person. We are corporate professionals and careful who we rent to. We would never rent to this person again. . Totally inconsiderate, ungrateful and two faced. I have been told that every hundred renters, expect a couple of bad ones. Again, the condo is newly renovated, gets back to back booked through out the year and we get many good reviews via email, cards, phone calls. The condo is very popular and we expect will continue to be so as usual.

I am sorry that the condo was not as you would have liked. My record shows I reached out to you during your stay and you never bothered to respond or let me know any of this.. I would have gladly send my maintenance team to see whats going on. I also do not appreciate you trying to gang up or drag other disgruntled renter into your review. Are you guys friends? Also, FYI..The AC unit is brand new (a $7000 investment) as of May 2021. The dishes/utensils were bought 2 years ago and in plenty. If the pool gate or elevator was broken one day, that is a building HOA and property management matter and outside my control. Either way, it was fixed same day since I never heard that from another renter. Also, after I saw your review, I immediately reached out to cleaning company (we use a very well reputed professional cleaning company for all our condos and they usually do a good job). I was told that with Covid, there has been high shortage of maid services that week but it was cleaned properly. Either way, we plan to use a different cleaning company next year. Finally, , the condo has been back to back booked since May and some wear/tear is expected which we take care of after the season —- including deep cleaning, repairs, replenishing, repainting and any furniture replacement each year. Once Again, I checked my record and see that I did reach out to you during your stay asking how everything was going and if you needed anything (a courtesy check in that I make to all our guests). However, there was no reply from you.. Had I known the condo was not as you hoped for, I would have addressed that right away real time in an hour or so (including sending new utensils!). We are responsible owners, own multiple condos in that area & timely response from renters directly helps me to remedy the situation right away. (Versus absolutely no communication despite my check in inquiry and then be hit by a scathing review after the stay) . Communication a two way street. Finally, as seasoned owners, we know for hundreds renters, there will always be some “bad apples” who are never pleased, quick to criticize, never communicate with owners real time — only so that they can put in a horrible review afterwards & feel good about exercising little power over owners. Anyway, Good luck with your next stay elsewhere. The condo is highly popular for many years, we get many good renters and reviews via website, personal emails, phone calls and we expect the trend to continue.

I really don’t want to waste a lot of time responding and refuting this subjective baseless personal attack. As seasoned owners of multiple condos, we know, for hundreds of renters, there will always be some who will find fault no matter what and viciously criticize and complain for nothing just because they can. This person obviously is hard to please and any owner’s nightmare. She booked the condo for only 3 nights but one would think she stayed there for a month based on her nitpicking on everything. She never once called us if she was so unhappy. We have folks who stayed before and after her who have given us wonderful reviews via website and emails. Obviously , this renter has a lot time on her hands and using her little power based on a very short stay. The condo is exactly how it’s shown. This person saw the pictures of the condo before renting.. if there were small stain on the couch, she should have told me right away since it must have happened during the season. Also, this is not a hotel and some small wears in the course of being back to back booked and heavy traffic may happen at times which is always inspected and fixed after the season. There is no way for us to replace anything when the condo is back to back booked. We always do inspection and replace stuff /update furniture/paint/deep clean etc after the season. Above all, this person was supposed to check out by 10 am in the morning!! But her note suggests she was still at the condo at 1 pm or came back to spend time at the condo around 1 pm when the maid service showed up? She overstayed her contract and is lucky we are not going after her for that. And it’s not her business when maid service shows up. She herself should have checked out by 10 am!! While at the condo, these people never contacted us on sheets etc anything.. we would have addressed it at that time. (BTW, the cleaning company does not wash the dirty sheets in the condo, they bring new sets with them. This person is not a seasoned traveler to know that and complaining based on a subjective and uneducated assumption!) Also, there are always extra sheets in the cub board she could have used or contact us. We are seasoned responsible owners, own multiple oceanfront condos and always take care of our guests. Bottomline, The condo is spacious, clean, direct oceanfront and very popular. We get many good reviews and returning customers and we expect the trend to continue.