2/10 Terrible
Andrea R.
Jul 22, 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Dilapidated flat in terrible condition
The condition of the apartment is terrible and the photos in the listing were either altered or taken many, many years ago. The unit is dilapidated and in extremely poor condition. The carpet was dirty (and full of stains) and the sofa upholstery had many stains. The dryer does not work and clothes remain wet when the cycle is finished. The bathroom smells musty due to the water leaking from the shower because the shower is not properly sealed. The shower also had black mold. The floor throughout the unit is old, there were cracks in it, major scratches, as well as corrosion and holes in the wall in the bathroom.
For check in, we were given the wrong lock box. Fortunately, we figured it out and were able to obtain the key to the unit.
I was charged for things I never requested or agreed to, for example extra toiletries which we neither wanted nor used.
"Customer service" was also abhorrent. We complained several times and never received a meaningful response until our stay was essentially over, and even then "Frankie" casually denied there being any problems.
I will say that the one bright spot was that
the repairman who came to try to repair the shower nozzle and washer was kind, but aside from that momentary sense of service and professionalism, this was a thoroughly bad experience both as to the unit itself and how "Frankie" utterly failed to respond to our complaints about it.
Andrea R.
Stayed 12 nights in Jul 2023