We have had the pleasure of traveling extensively throughout the world, primarily residing at Home & Villa by Marriott. However, this marks our first experience booking through VRBO. Notably, the owner/host has exceeded our expectations, proving to be the most exceptional among all the places we have stayed. She graciously met us late at night and thoroughly explained everything. Her thoughtfulness was evident in the groceries she provided, enabling us to enjoy our first breakfast prior to grocery shopping. Throughout our stay, she demonstrated unwavering support, promptly addressing our needs on multiple occasions. Her exceptional service included arranging dinner reservations and offering expert advice on hot spring selections. Every aspect of our stay was impeccable. As we departed, I felt a profound sense of gratitude. In the chaos of our departure, with seven individuals and over ten pieces of luggage, we inadvertently left a suitcase in her garage. Despite her efforts to contact me, I had neglected to reactivate my phone. Upon realizing the mistake at the airport, I contacted her, and she selflessly arranged for the suitcase to be shipped to Tokyo airport, ensuring we could retrieve it prior to our departure. Furthermore, she insisted on covering the shipping costs. I am truly speechless in the face of her remarkable kindness. We have fallen in love with her cabin and eagerly anticipate our return in the future. Thank you a million! Fujimi!