¡NUEVO! Hermosa casa de Hilo con impresionantes vistas al mar!

Jerry, Thank you for your review, we're glad it was in a good location for you and you enjoyed the views, this is one of our favorite things about this home. We hope you got to get out and enjoy the island as well as visit some places to make good memories. We wish we could have delivered a 5-star experience and if you had any issues you would have brought them to our attention. We pride ourselves on being the kind of hosts that are available for any and all issues and try to go above and beyond for our guests. We will continue to deliver the 5-star experiences we are known for.

Anonymous, the right vacation home is everything. We're disappointed if this wasn't the one for you. - When we spoke we explained that the home is as advertised the photos clearly show the bed configuration as well as the description. We tried to give you a couple of options to make your stay better, like finding alternate apartments, vacating/canceling, and getting you privacy screens. None of those options worked for you as you decided to stay and we never heard back from you. We have had many guests who appreciate the outline due to having small children who can sleep close to the parents. We're sorry this didn't work out for you We truly go above and beyond for our guests, and are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we are known for.

Hi Gretchen, we want all our guests to rest easy when staying with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: "We are glad you enjoyed our spacious home and the location. Feedback is always welcome as we endeavor to provide each guest with a 5-star experience. • While we haven't received any prior complaints about the BBQ grill, we're sorry to hear that it wasn't what you expected. We can work with Evolve to provide clarification for future guests. • We were surprised to read your review, as our property manager was in communication with you. Our landline and cell phone numbers are provided. This information is located in the guest brochure on the kitchen counter as well as within the check-in instructions email. Evolve is also available to assist 24/7. We ask guests to please check that the dialed phone number matches our provided contact numbers. • Placemats are provided in the top drawer under the kitchen counter. It's our pleasure to help in any way that we can, so please don't hesitate to reach out. Thank you for taking the time to write your review."