This villa could be amazing, the location is sensational overlooking the beautiful valley. We were supposed to travel to Europe and England in May this year and due to the pandemic had to cancel. We then decided to take a luxury trip in NSW and we researched long and hard for somewhere luxurious to stay in the Blue Mountains and thought Amaroo Mountaintop Villa, particularly in consideration of the price charged, would be exceptional in quality and luxury. The photos on the website do not reflect accurately the way the house currently presents.
The house had not been cleaned adequately on our arrival, we spent 1.5 hours cleaning and disinfecting it prior to moving our luggage in, which in covid19 pandemic period, is not good and is basically unacceptable. We did not check in until 4pm so there was ample time to make the property presentable and clean or notify us that there was a difficulty with the cleaners.
To give the manager credit, he initially immediately responded by email very courteously, apologised and explained his longstanding cleaner had resigned and obtaining a suitable replacement had been difficult, he offered a discount, which was accepted.
I advised in my personal feedback to the manager of all the issues that were evident at the property during our stay so that it could be rectified, it was intended as constructive criticism and I received a very rude and unprofessional email from the manager regarding my travelling style. I would never give a negative review unless warranted and have stayed at many Stayz properties and loved them. This property did not appear to relate to the five star reviews at all.
Hopefully the management's cleaning issues have been rectified, as he did advise that a contract cleaner had been retained for our departure. This did not assist us, but hopefully it helps the next tenants.
The only positives we found was that the view was spectacular, the spa was clean and hot, the linens clean, beds were comfortable, but the rest of the house needs an overhaul if they are going to promote this property as a five star luxury villa. If you expect a basic, rustic villa with spectacular views, you might enjoy it, we did not find that it met our expectations of a luxury property and I did not expect to have to clean the property on arrival.
Although the manager did provide a discount for the cleaning issue it should not happen, particularly in a pandemic period.
