Oceanfront Resort Condo 2 Mi. de Rincon Plaza!

Hi Carol, the homeowners were surprised to read your review rating, as they are accustomed to providing 5-star experiences, and would like to share the following: "We are happy to hear you enjoyed our home, the views, and that you found the location convenient. Professional photos on the listing are current and best depict the property. As shown, the beach is accessible. Thank you for choosing to stay with us, and safe travels!"

Hi Aida, we’re sorry to hear that your stay didn’t live up to your expectations, especially when it comes to the studio’s appearance and cleanliness. After sharing your feedback with the homeowner, they’d like to address the following:- The décor in the studio is as shown in the photos, but we’re sorry if it didn’t meet your expectations. We’re committed to making sure our listings are accurate and reflective of what guests will experience.- We didn’t find any issues with the faucets but will further investigate during our next visit to the property to ensure everything is in top condition.- We apologize for the state of the coffee maker and any cleanliness concerns. We’ll follow up with our cleaning team to make sure future guests do not encounter similar issues.We’re glad you enjoyed the beautiful ocean view, and we appreciate your feedback so we can continue to improve. Thank you for taking the time to share your thoughts.

Hi Xathene, we’re sorry to hear that your second stay did not meet expectations. Following your feedback, we connected with the homeowner, who asked us to share the following clarifications:-Beach towels and beach chairs are not provided, as confirmed by the homeowner. Since these items are not listed among the standard amenities, we recommend guests bring their own when planning beach outings. -We understand that mattress comfort is highly personal—while many guests have found the beds comfortable, we recognize they may not meet everyone’s individual preferences. -The silverware, dishes, and glassware were recently replaced, and the kitchen is now fully stocked with all essential items for guest use.-The property typically offers high-quality towels; however, during your visit, alternate towels were provided due to temporary unavailability of the usual set.-Wifi is available, and the smart TVs support streaming apps. Guests simply need to log into their own accounts to access preferred content.Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the view and the property's convenient proximity to the beach.