We were very disappointed in the cleanliness of the unit. There was an overwhelming stale, smoke-tinged odor as soon as we entered. The entire main level smelled like this. The kitchen table was sticky with visible soda ring marks, the chairs were all stained and dirty, there was hair all over the bathroom floor, and someone else’s dirty towels were in the washing machine. I notified the property manager, Wayne, about this, and initially he was helpful. He offered to send a cleaning crew that night, which I appreciated. However, I was traveling with my 75 year old mother who was exhausted from traveling, so I requested they come in the morning instead of that night. From there, everything went downhill. Wayne became defensive, accusatory, unprofessional, and quite frankly he made me feel uncomfortable. He more or less accused me of lying (even though I had pictures of all this) and said he took my complaints personally, which I found ironic since he admitted he hasn’t actually been to the unit himself in 4-5 months. In all my years if traveling and renting through Vrbo, I have never had an experience like this.
The two stars are for the location and spaciousness of the unit, however, that wouldn’t be enough for me to stay here again.