Please consider the following guidelines when booking this property:
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Beautiful room, not what was advertised
We reserved a two full and one king unit with a sleeper sofa - we received one queen and one king which made sleeping arrangements awkward. Not the owner’s fault of course.
Cleaning service didn’t do the best - not sure why they’re charging for cleaning fees. Mold on the tub, sheets & comforters were stained and filthy, cabinets had scum on them. Bathtub wouldn’t hold water in it and the sink wouldn’t drain.
The employees for the most part were friendly - there were no service elevators so they continued to jump on and off the elevators while my my family and I would sit and wait for space. Some employees were walking around blasting inappropriate music making the feel a bit less family friendly.
Avoid the stools at the tiki bar, some are metal and my daughter was burnt by them.
Don’t agree to attend the information session either - got a phone call at 8:15, someone knocking on my door at 8:40 then “bumped” into them on the elevator and they wanted us to attend the 11:30 or 1:30 presentation.
Thank you for taking the time to leave a review, we greatly appreciate the feedback! I'm so sorry to hear about the bedding accommodations the resort had set you up with as well as the state of the bathroom, bedsheets and elevators! I'm going to relay all of this, as well as the staff playing inappropriate music and the timseshare salesman, over to the resort's management so they can address this ASAP. The resort has specific standards to meet and I'm so sorry if they came up short during your stay. I appreciate you bringing all of this to our attention so we can address this! It looks like we sent an email with an offer code -if you ever want to use this, or if I can address anything further please do not hesitate to contact me at the number in the email! -Bailey
The property is very nice. The staff is very accommodating. Great experience.
Would definitely stay again and recommend to a friend.
Beautiful property and the workers were great and super hospitable!!