2 Bd/2 Bth + Bunk Room-Las Palomas, a Beachfront Property

This was a legitimate and unfortunate situation involving very bad timing. We were in the air on an international flight during the mix-up and were unable to respond in time to handle the situation. It was definitely an unusual occurrence and not typical of how things normally go. We apologized to the renter and authorized their refund. Fortunately the resort was able to help them find another condo.

Due to the extreme variation from our typical review, I felt I should respond. I'm sorry your stay did not meet your expectations. A few thoughts.. The first few complaints were housekeeping issues, which as the owner we can do little about & don't relate to the condo directly, but rather to the housekeeping that was done during your stay. If I were staying somewhere that hadn't been cleaned properly, I would call customer service and have it cleaned again. Hopefully this would solve the problem. I know this is your only forum for giving a review, but this is not really a flaw in the condo, but in the service you received at that particular time. Resort management has been notified though. A few of the other issues did relate directly to the condo itself. As far as dirt/etc layered on the walls, the curious thing is that we personally stayed at the condo right before your stay (we literally checked out the same day you checked in), and when we left the condo was in it's usual shape. Granted, it's a rental unit, and does see quite a bit of traffic, but the entire condo was painted less than 2 years ago. I'm not sure painting more often than this is typical. As far as the beds, I don't know if you attempted to sleep in all the beds, or if the complaint is related to one bed in particular, but I will make it a point to try to evaluate each bed individually to see if we can improve in this area. At the end of the day, I would say that while I definitely don't discount your experience as invalid, it certainly seems to be a deviation from the norm. We have 22 reviews, all unsolicited, and 21 of them are 5 stars. Then there is the lone non 5-star review, and it's a 2. Not a 4, or even a 3, but a 2. Unusual. I guess everyone has a different experience/opinion. I am including below the text from an e-mail from a guest who checked out exactly 7 days before you checked in just to highlight this point: "Hi there, Thank you for sharing your wonderful condo. My daughter and friends (as well as myself) had a tremendous time. Your condo was perfect. Well appointed. Spacious. Comfortable. And very very beautiful. What a gem I found. The bunk bed room-huge score!! I definitely plan on returning (not during spring break lol). This time with my oldest daughter and her son. I will look to stay at yours first! Thank you again for renting your place and providing an affordable rate. Best of luck to you. Jerry E." Definitely a different experience.

Unfortunately the PlayStation had been stolen for the 3rd time before your stay. The property description has since been updated excluding the PlayStation as a feature, as they continue to disappear. Sorry about that.