新しい！ ファミリーホーム、プライベートプール付き、ディズニーまで9マイル！

Hi Abeer, we appreciate you sharing your feedback and want to ensure all our guests have a comfortable experience. After sending your comments to the homeowner, they’d like to share the following:-We apologize for any inconvenience you experienced with the air conditioner. Upon checking the a/c unit we found it to be in working order and have received no other complaints, and we did not receive any calls regarding this issue during your stay. We encourage guests to contact us immediately if any problems arise so we can address them promptly.Thank you for taking the time to leave your review. We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

Hi Chad, we’re so glad you enjoyed the convenient location, but we’re sorry some aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following:- We leave the home appropriately stocked with toilet paper and household goods. As is standard for vacation rentals, the homeowner provides a starter supply of paper essentials for guests’ convenience. Guests may have to purchase additional supplies, especially for longer stays or larger groups.- We also provide ample pots, pans, and utensils, along with additional personalized touches to enhance the guest experience as a gesture of hospitality.- We wish you had reached out to the guest contact or Evolve during your visit if there were any issues you needed to address. We would've done everything we could to resolve them immediately so that you could enjoy your stay. We do all we can to provide an excellent guest experience and we look forward to hosting many happy travelers.

Hi Carm, we were happy to hear you enjoyed the spaciousness and quiet neighborhood. We want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We supply all our guests with a starter pack of the supplies they will need, we are sorry if you did not have enough. - We have the carpets cleaned professionally once a month. - We are available and wish you had reached out with any needs, we would have come by and rehung the curtain rod and see if we could be of assistance.We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Hi Paul, we appreciate your feedback, and we are committed to providing an excellent experience for our guests. Here are some insights from the homeowner:-On behalf of the owners, I acknowledge that as the property manager, my insight into certain aspects of the complaint is limited. Regarding the issue with loud ductwork, this is not something we have previously encountered, and we recommend having it evaluated by an air conditioning technician.-We acknowledge that the neighbor’s parking has been problematic. On the night of the guest's arrival, I contacted the property owner to address the parking issue with the neighbor, and they did reach out to the neighbors. We hope that this has resolved any future issues. -The light-colored carpet, unfortunately, has some stains that cannot be fully removed despite regular professional cleaning every two months. While we strive to maintain it, some stains from spills are permanent.-The cookware and silverware are sufficient for the size of the home, and we have recently added new sets. We are considering adding a few more plates and cups to enhance the kitchen inventory.-Regarding supplies, while we do not currently provide extra toilet paper and paper towels, we do supply additional trash bags, dishwasher detergent pods, shampoo, and conditioner.-There is an adequate amount of towels provided, and we also offer an on-site washing machine for guests to launder used towels as needed.-We will discuss potential improvements with the owner to further enhance the guest experience. Thank you for bringing this review to our attention.We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.