GRAN APERTURA / MEJOR PRECIO / WaterPark / Arcade / Bar / Gym / AC / WiFi * 9Br / 6Ba

Hi Dena, Thank you for your wonderful feedback! We're thrilled to hear that you and your family had such a positive experience. Keeping the home spotless, well-maintained, and fully equipped for our guests is one of our top priorities, so we're glad it met your expectations. It's especially gratifying to know that your family was impressed and felt comfortable throughout your stay. We truly appreciate your kind words and would be honored to welcome you back anytime. We look forward to hosting you again soon! Kenny

Hi Victor, Thank you so much for your kind review! We’re thrilled to hear that you found the property clean and that the resort was a fun and enjoyable experience for your kids. Creating a welcoming, family‑friendly environment is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate you taking the time to share your experience and hope to welcome you and your family back again soon! Kenny

Hi Toi, Thank you so much for your wonderful review! We’re thrilled to hear that your family had such a memorable vacation and that the surprise Disney World trip made it even more special. It’s especially great to know the kids enjoyed the pool and that the open layout of the home provided the perfect space for everyone to relax and spend time together. We’re glad the home suited your family’s needs so well, from the comfortable bedroom setup to the spacious living areas—having a place that feels familiar and just right truly makes all the difference on a family getaway. We also love hearing that you’re already planning to return and would like to stay in the same home again—that’s the biggest compliment we could receive! Thank you again for the 5-star rating and for choosing our home. We’d be honored to host you and your family for your next vacation and help create even more great memories. Kenny

Hi Suzanne, Thank you so much for your wonderful review! It was truly a pleasure hosting you. I’m thrilled to hear that the house exceeded your expectations and that you found it even more impressive in person. We take great pride in providing a space that feels like home while offering those extra touches that make a vacation special. Your kind words about the property and your recommendation mean a lot to us. We’d be delighted to welcome you back anytime! Kenny

Happy New Year! Very happy that you enjoyed your stay and also thanks a lot for taking care of the house, you guys are awesome! Can't wait to host you again. Kenny

Thank you Nancy and your group have been awesome! Can't wait to host you again! Kenny

Thank you a great comment and so happy that you had an excellent vacation there, looking forward to hosting you again! Wish you and family a great holiday season! Kenny

Hi Angela, I am really sad to read your comment like this. I am not sure I understand what you meant by "no extra" and "cheap furniture" ? We hold a high standard and always strive to do our best to meet guests' needs. During your several days staying there, you never said a thing to me or my local manager. I am really disappointed that you felt like this and seems didn't have a good time there. Looking at the reviews by previous guests, your one makes it hard to understand. Anyway, I will work with my local management to continuously improve the house. Wish you a good holiday season.

Hi Rick, thanks a lot for leaving a comment and I am glad that you enjoyed the stay and would love to come back. You could have let me or local manager know about the pool cue sticks and dryer (we have two dryers in the house), and the local manager could have fixed that easily for you. I will work with the local management and take care of those. Thanks again! Kenny

Hi Jessi, I am so happy that you had a great stay and wonderful experience! Thanks for all those comments and thanks you all being awesome tenants! Looking forward to hosting you again in the future! Kenny

Hi Michelle, thank you very much for punting in the comment. I am really disappointed on this. I thought we had a great communication up until when I sent you the checkin instruction 3 days prior to your checkin. After that I heard nothing. If you had informed me the issues you encountered with pool heating, and other things you observered, I would get my local property manager to address it on the spot. My local manager is just 5 mins away from the house. Also if you had told me this, I would be happily refund the pool heating fee. I am puzzled why there was no mention during your stay nor 4 weeks after your check out? As I said, I live remotely thousands miles away from the house, if I or my local manager doesn't know the issue, we wouldn't be able to address. I am very sorry for what you experienced as we strive to provide the best services we can to our guests. And you can see this from the reviews from our previous guests. I will work with the local property management to make sure of that. I'd love to welcome you back to check. Thanks again for your time.

Thank you so much for choosing to stay with us and for sharing your detailed feedback! We’re delighted to hear that your large family enjoyed the spaciousness of the house and had fun with the pool table and air hockey table — it’s great to know the kids had a good time. We’re also glad the beds were comfortable and that having two washers and dryers added convenience to your stay. We appreciate your honest comments about the areas that could use some attention, such as the carpet, bedding, kitchen utensils, and the hot tub. Your insights are invaluable as we continually work to improve the experience for our guests. Please know that if there had been anything you needed during your stay, you could have reached out to me or the local manager anytime — we’re always happy to assist promptly to make your visit as comfortable as possible. Thank you again for your kind words about the ease of communication before your arrival. We hope to welcome you back for a longer stay so you can enjoy the big pool and lazy river nearby!

Hi Serena, thank you so much for taking the time to write us this very long and detailed review of your stay and I am so grateful and also very happy that you loved the house and enjoyed the stay in general! The reason we don't include the BBQ grill and hotttub heating in the house price is that over half of the guests don't need those amenities as they spent most of the time in the parks, and adding those cost to the price makes it a bit unfair to them hence we make it as an optional and you would only for the cost to use BBQ (we provide gas and cleaning) and Hottub (electricity heater) as needed basis. I will work with the local property management to stock more chairs in the living room without making it too crowded. Again thanks and hope to host you again in the future, Kenny

Hi Teresa, thank you so much for your detailed comments and this helps me a lot while I live thousand miles away from the house. I am really shocked by what you mentioned after the checkout. None of those was mentioned to me while you were there and I only found out after your have checked out. Let me make a few comments 1. The resort required house owners to inform them the accurate guests total to avoid to have large party happening as this happened a few time in the past in other houses which caused police called due to the amount of noise generated. I will check with the resort again on this, perhaps due to holiday and Covid, there are short of guards 2. The house as advertised, only has 9 bedrooms and 6 bathrooms, and floor description is on the listing site; with your group of over 22 people, it's expected that people need to share the bathrooms and beds 3. All the information regarding the house, contact info and the area was emailed to you 3 days prior to checkin 4. The house provided a BBQ and heated pool and hottub, if this was not working, I wish that you informed me or the local manager immediately and we could have fixed those on the spot. And I am happy to send you refund of the heating cost. 5. I'd check with the local manager on fridge delivery and I agree with you that they should have informed you well ahead of time as I was not aware of this and I sincerely apologize for that inconvenience. 6. House supplies, again all mentioned in the info package that only a small soap bars are provided and we don't provide shampoo, detergents to avoid causing any allergic reactions 7. All the resort amenities and gym are in the Club house area which is right across the street, and again was mentioned in the checkin instruction I have to admit that some of the furniture need some updating as due to the heavy usage there are wore a bit. I am working with the local management to address those as well as interior wall painting as soon as the peak season is gone. We strive to provide the best services to our guests, and respond to issues very promptly and you can see the comments from my past guests. I am so sorry that you didn't have a good time there, and if there is anything we can do to smooth this, do let me know. Again I wish you could let us know when you checked in so that we could address some of the issues you mentioned quickly. Wish you and family a great new year! Kenny

Thank you, and glad that you enjoyed the stay. I will check with the local manager on the hottub heating issue you mentioned. There is a timer on the wall, you need to turn that then it would heat the hottub water. Thanks again!

Thank you Herbert for the comment, and very happy that you enjoyed your stay. Yes I will work with the local property management to refresh some of the cookware. Looking forward to hosting you again! Kenny

Very happy to hear that you had a wonderful stay and a great vacation. Looking forward to hosting you again in the future! Do ask for 5% discount for return guests!

Thank you Sharnette so much for spending the time to provide such a detailed feedback! I am so happy that you and your group had a wonderful time there! I will definitely work with our local property management to address those suggestions you made. As far empty trash can/cart, due to holiday season, the Resort waste management didn't do that regularly and those got backed up. We have provided feedback to the Resort already. Look forward to hosting you again in the future. Happy New Year! Kenny

So happy to hear that you had a wonderful experience! Hope to see you again! Kenny

Hi Valerie, I have to say this is longest comment I received in over 10+ years renting there. I am so grateful to your detailed info, and I would never knew if that short path no longer working! We will improve on your suggestions regrading towels and other items,. Again, thank you so much and look forward to hosting you again! Kenny