新しい！ ヒルトンヘッドアイランドタウンホーム-ビーチまで徒歩！

Thanks for your kind review. We look forward ti hosting for you again!

Thanks so much for the kind review. We’re happy to hear that you had an enjoyable stay!

Thank you for your kind review. Happy to hear that you had a good time and we look forward to hosting you again.

From the Owner: "I’m sorry to hear that you were not able to make the MBR shower work. It is definitely in working condition, and in the future, please reach out to the property contact, and we could have easily addressed any issues. We will check the outlets, as we were not aware of any issues. Thanks!"

From the owner: "Thank you so very much for your kind comments. We are thrilled that you had a good time!"

Owner's Response: "Thank you for your review, Jessica. We are regularly updating the condo, as noted in the recently installed new kitchen countertops, dining room and living room flooring, the expanded deck, and updated bathrooms. We will be completing additional remodeling in the late fall of this year. I hope you plan to return to our beautiful island and beaches."

Hi Linda, we passed your comments on to the homeowner who would like to share the following: We uphold high standards of hospitality and take pride in ensuring guests have an exceptional experience. We're truly sorry to hear you did not have the 5-star stay that we endeavor for our guests.- Communication is important to us and we maintain consistent availability. Throughout your 8-day/7-night stay, we did not receive any phone calls, texts, or emails detailing any issues or concerns that we could have immediately addressed.- We value the condition and cleanliness of the condo. Before your arrival, the condo was diligently prepared and cleaned, and we take pride in maintaining a high level of cleanliness, as reflected in numerous reviews. - We prioritize the comfort of our guests and everyone can rest assured that the heating system operates effectively to compensate for any potential insulation issues.Guests can feel confident in our service as our goal is to create the best home experience and host many satisfied guests at this property.

Tina, thank you for your feedback. This homeowner has asked us to pass along the following response: "I am so sorry that you did not have a pleasant experience. As I explained to you, we were unaware that the closet door to the air handler/water heater had broken from the track and offered to send Maintenance the same day, but you declined. The bathrooms were cleaned thoroughly and I apologize for the one piece of hair on the shower wall that you sent a picture of that was missed. This too would have been addressed by maintenance. As to the coffee maker, no prior renter reported that it wasn’t working until you did. On the same day that you reported it, a new coffee maker was delivered to the condo along with a couple of bottles of wine to help compensate for your troubles. As for the pool, the condo owners were informed that the pools would open as of that Monday, as per the Governor due to prior COVID-19 closure. I agree it would have been nice if it were open first thing in the morning and clean but that is out of our control. In an effort to keep you updated on the pool status, the condo office misinformed me as to it not being open. As to the headboard, it has never come out before. As to not having water for a few hours, I do apologize but that was due, as I had explained, to an exterior water line break that involved multiple units. I constantly called for updates and informed you as soon as I learned that the water was restored. There have been updates to the unit (1st floor completely repainted in January, wood floors installed) and we will continue to strive to update the unit. As to anything broken, if we aren’t informed, we don’t know but once we are made aware, we address it immediately. That is our practice. I can understand your frustration as it’s very atypical that anything occurs during a stay at our condo, no less a few. We pride ourselves in families and couples having happy stays."