8/10 Good
Susan H.
1 Dec, 2019
Liked: Check-in, communication, location, listing accuracy
Great family rental but not spotlessly clean
We enjoyed our stay at North Shore. At times there were 10 of us in residence and we didn't feel short of space. Unfortunately, because the weather was appallingly wet during our stay we could not make the most of the outside space but this, of course, is not a problem of the rental.
There were some issues with this property that I feel should be mentioned:
ACCESS: The access to the house is certainly not for those with limited mobility. One can either enter through the downstairs playroom but this means one has to negotiate a very steep set of wooden stairs. Access to the main door involves either using concrete stepping stones over water (no water in it when we were there) or via a couple of paving slabs on a steep grass slope. Again not ideal and certainly when the weather is wet makes the access dangerously slippery.
CLEANLINESS: The initial impression of the house was that it was clean. However, upon our arrival at 9pm I really had no wish to have to wash up the 15 dirty glasses (all with greasy fingermarks covering the entire outside of the glasses), 2 unwashed frying pans, 2 saucepans with what looked like either potato and pasta water marks. There was also dirty cutlery. The oven gloves had not been replaced with clean ones and were covered in food marks from the previous occupant. I mentioned this problem about a week into our stay when I had to make mention to the property manager about the fact that the heating was not working in the main living room. Her response was "....... depending on the condition that the property is left in when vacated sometimes there simply isn’t time to check every single item of kitchen equipment and things can get overlooked". This response is totally unacceptable. If there is not sufficient time to clean then they should employ an extra person.
HEATING: As just mentioned, we had a problem with some of the radiators in the living room. When we arrived the house was lovely and warm - very much appreciated considering the awful weather - but after a couple of days it seemed that the radiators were only producing luke-warm heat. I gave it another day or so before realising that the radiators in that room had failed completely which is when I then raised the issue with the manager. She dealt with this swiftly and had someone come around to fix this.
So, all in all, not bad but not what I expect considering the amount of money it cost to rent there.
Susan H.
Stayed 12 nights in Oct 2019
