Fernleigh 3 Bedroom pet friendly cottage central Ambleside. Garden and parking.

Thank you Catrin, We are pleased to hear you enjoyed your stay. Thankyou for leaving the property immaculate. If you were to return to Ambleside you would be very welcome at Fernleigh or one of our other properties Best regards, Maurice and Dot Denham

Thank you for your review. Very disappointed you didn’t inform me immediately about cleanliness when you had my email and phone number. The problem would have been dealt with immediately. There was no chipped crockery on your departure so I’m perplexed as to how it was at the beginning of your stay. There is no drier advertised on the website. I will look to supply a blackout blind. Best regards Dot

We have established from the exchange of emails (below) that the defects are trivial and should not warrant the condemnation received. We wrote.... We are advised that you have published the following review. We are extremely disappointed that you seek to undermine, to the general public our efforts to provide an honest service in what is a demanding environment. We wrote to you with access arrangements with an instruction that we should be contacted if the property was not to your satisfaction. Our cleaners are instructed to wash all hard surface floors and in this respect we have had no earlier complaints. We are a family business who pride ourselves in trying to meet customers expectations. If we had been advised the cleaners would have returned to deal with the deficiency. You chose not to do so. The front garden maybe untidy but we have difficulty with gardening services. We cannot understand it to be unusable as you suggest. We removed the Yale lock for others had a habit of locking themselves out if the door slammed....at considerable inconvenience and expense to all. The door closes properly. We have a rolling programme of decoration. It was completely redecorated professionally two years ago with further attention to the kitchen and hall only 6 months ago. We have not had other complaints. You will not be aware but VisitEngland inspected the property last month and issued a report affirming the 4 Star review. Their experienced inspector did not pick up on any of your issues. After over 12 years letting this and other holiday cottages we recognise how much the property has been liked or our service appreciated by the condition it is returned. It was clear from the outset that you did not like it. We will respond to the rating report in the same vein as above. Sincerely, Maurice and Dot Denham The reply.. Good morning, 1. We were asked to write a review 2. If you had 'difficulty' with gardeners then you should have done the garden yourselves 3. We have never lived, stayed or know anyone that doesn't have a proper safe lock on the front door 4. Maybe it was decorated two years ago but the decorated painted over picture hooks and nails in walls 5. We should not have been expected to waste out holiday getting in touch with you to clean the floors that should have been done in the first instance 5. To then threaten us with a bad guest review is very unprofessional 6. We are very astonished that some issues have not been fed back before