4/10 (不満)
R J.
2018 年 8 月 4 日
View and location good, but service and cleanlines need improvement.
The apt itself is very spacious and with beautiful views of the sunset. However that’s were the good things end. Upon arrival we noticed several issues: refrigerator, nespresso machine and sheets weren’t clean, soap dispenser not filled, not enough cups and glasses for the size of our group, a big part of the terrace, including table and seats were filled with birds poop. One person of our group got locked in the bathroom as the handle/lock didn’t work properly. The door handle of the 2nd bedroom fell apart The sink in the bathroom was completely clogged. Only when I suggested to call a plumber myself ( after it being unresolved for 4 days) a plumber was called to resolve it.
The staff was not very responsive in resolving issues. We were given a bottle of Schaumwein - which was a nice gesture- but the issues were not addressed or only after many times asking. I had emailed the hotel but have not received any response.
As a side note, we found this place when searching for an apartment via HomeAway. However be aware that it doesn’t have a kitchen.
R J.
2018 年 7 月に 6 泊滞在
