It was clear that no one had checked out the apartment before we arrived because the refrigerator was broken, there were many items missing in the kitchen,.no paper towels or detergent or towels, or sufficient toilet paper. No basics like salt and pepper and olive oil, the air conditioning was hard to understand--hard to use instructions, tv channel remote not fully working,.etx. many annoying things. Help was select to fixing the fridge after one day and many other needs were ignored.