改装済みの快適なアパートメント、ビーチから2ステップ

Incredible. Although I asked this guest to phone a specific phone number for checkin, she completely ignored it and phoned the wrong person, even though she said she undertood the change and it was all ok. This caused a lot of problems, cause on top of tht, she decided to arrive 2 days later and told no one. She said twice she was going to be at the door at a certain time and it never happened, we waited and she never showed up or communicated. Of course at the time I was very worried and constantly trying to contact her, but no reply! I tried to call her mobile number registered on the booking and that would not work either. Awful. Then 2 days later we hear from her. Yes, this is not a hotel, it's an apartment and rules are slightly different, you cannot have the owner not knowing for 2 days what is going on, if you are coming to the apartment or what, that is very rude indeed. Then broke the door of the washing machine cause they forced it open, we charged 20 euros for the repair, as this was missuse, and I think this is the reason why she is so upset, classic threatening... It all came to a point where I was simply being straight forward with this person. This person used a garage space without asking for permission or nothing, and it was not even ours but a neighbours'! We had to rush to open the door for them cause of course they came in while another car was entering the parking, but then could not get out... And our neighbour was upset also cause they could not park their car in their space! Constantly left the aircon on when there was no one in the flat (this is one of our few rules: not to to leave air con on if not in the flat, obvious reasons, I simply sked them to bear this in mind, ignored it of course),... Fiddled with the TV and misconfigured it, then asked us to return them money for having to watch the world cup in a bar, simply incredible. Ah, the apartment has a base rate for 4 people and then if you are more than 4, you get charged extra per extra person, that is common procedure, and you have the final price when you make your enquiry, so really do not get the point about being for 4 and charging more for 6....