Retiro costero de lujo Port Stephens- 400 ma la playa

Thank you for your 5 star review. It was a pleasure to have you and your family stay and we will welcome you back anytime.

Thank you David. We really value our 5 star reviews and make every effort for our guests to enjoy their stay. We would welcome you back anytime. Kim

So glad you loved our property. We value each 5 star review and guests such as yourselves who appreciate all that we offer in our apartment and the area. You and your family will be welcome back at any time. We look forward to your next return visit for you to enjoy our property again.

Thanks Anthony for your 5 star review. You and your family will be welcome back for a return visit. Once you know this hidden gem in such a great location and so much to do in the area our beautiful property definitely is a draw card for a repeat stay.

Thanks Jane. We love it when our guests appreciate everything our property has to offer. It really is special isn't it! You and your family will be welcome back at any time. We look forward to your return.

It was a pleasure hosting you and your family, David. I am glad that you had such a lovely time enjoying the wonderful views and sunsets overlooking the panoramic views. You were appreciative and respectful guests whom we would welcome back at any time. Regards, Kim

Thanks Nihal. Yes we have no control over the common area shared pool and unfortunately all the wet weather has significantly delayed the pools refurbishment. It will, however, be even getter than it was once it is finished and Hope you will visit again. As you say, whist the pool was not operative during this time, you clearly appreciated how wonderful our property is and its amazing views are spectacular to warrant 5 stars and would recommend our property to others. As a host I’m always appreciative of our 5 star reviews and do our best to make each guests stay as good as can be.

It is extremely disappointing to read this, as we normally receive 5 star reviews with many wonderful comments. It is unfortunate that you only raised this after leaving the apartment, as had you raised your concerns with the agent immediately, the issues could have been addressed at the time. I know that a cleaner visited just prior to your visit, as well as the agent who changed all the mattress protectors, pillow protectors and doona covers for fresh ones. My understanding was that you were bringing your own linen (sheets and towels), so it is difficult to understand how you had a problem with dusty bedding. It is standard practice that guests bring their own toiletries, including shampoo and conditioner. However, we value your feedback, and rest assured, we have already brought this to the attention of the agent to discuss with the cleaner concerned the dirtiness of the bathroom, and ensure that our high standards are maintained. I'm glad you enjoyed the spectacular views, the pool and spa.

Thanks for taking the time to write your 5 star review Gigi. We really appreciate and value our guests and love getting 5 star reviews. It was a pleasure hosting you and your family and we hope to welcome you back for a stay in the future when you are next looking for a holiday away

Thank you Sandra. It was a pleasure to host you and your family. Now that you know how fabulous it is perhaps you might be able to visit longer next time to enjoy how much is on offer! We will look forward to welcoming you back again.

Thank you Vanessa. We do our best for our guests to have a 5 star experience and its very gratifying when our guests leave us a 5 star review after their stay . I agree the photos don't do justice to the property - it's hard to capture those magic views until you are there! We would he happy to welcome you back any time to enjoy our property again. Kim

Thank you Nada. We would be happy for you to come back for your next visit. It’s a hidden gem isn’t it?

I was very surprised to read your review. especially as we normally get 5 star reviews and very happy guests! I did note that your family cancelled once and then re-booked later dates. It doesn't sound like you are referring to our apartment which is well maintained and the furniture in our apartment - lounges, outdoor table ,Webber BBQ are fairly new. We take pride in our apartment and appreciate respectful guests. Your only comments seem to refer to the shared/common property pool area which many guests love. We always appreciate and encourage our guests to contact us if they have any concerns or questions before or while they are staying at the apartment although I'm not sure I would have been able to assist you with your feelings about the pool area.

Thank you Fadile. Great that you enjoyed your post wedding stay. You are welcome back anytime. Kim

Thank you . We would welcome you and your family back anytime. Kim

Hi Josh I'm glad you had fun and enjoyed staying in the apartment . A couple of points to be noted- the tiny "private jacuzzi" is permanently disabled and does not form part of any rental booking. Unfortunately guests continued to misuse it and damage it to the point of burning out the motor so we had to permanently disconnect it (even for our own use!). That being said we find that guests are more than compensated for by the large, heated, outdoor jacuzzi attached to the pool with its panoramic views. The smart TV does have chromecast allowing guests to watch internet streaming services and NBN wifi. The gas stove outage on the first night may have been a temporary gas disruption in that area. It has not happened before or since and, as you indicated, it was fine the next morning. As you advised you were fine the first night using the electric oven. There was also the gas BBQ on the balcony or the gas BBQ on the pool deck; and an electric fry pan provided if it was needed. Fresh garbage bags are supplied by the cleaning service before each stay but, as it is self-catering, if more are required during their stay, guests may need to replenish. I note that you, as have our other guests, loved the balcony, the view and the shared pool in the boutique complex, with our apartment on the top floor with its stunning views.

Hi Rebecca Glad that you loved our place. It is stunning and as you say well stocked to make our guests stay enjoyable. Extra rolls of toilet paper were in each of the bathroom vanities plus coffee capsules were available for the nespresso machine as well as tea towels and dishcloths under the sink. We also provided a new market umbrella for guests to use for shade with the large outdoor dining suite. Perhaps you didn’t find these? A shame you didn’t ask as I would have been happy to direct you to where they were. We make it clear that the tiny spa on the balcony is not offered. Unfortunately we’ve found that guests have damaged this to the point of non repair so we have removed it from our listing. Nevertheless we know that the heated spa hot tub attached to the pool just outside the apartment more than makes up for it. Regards Kim

Thank you George. Glad you love our property. We would be happy for you to come again. Kim

Thank you Tracey. We would be happy to welcome you back again to enjoy our fabulous location . Kim

Thank you. We would love to see you back for anohter visit to enjoy our beautiful property

Thank you Nardin. I’m glad you loved our place as much as we do. We would be happy for you to stay again.

In your text on the day of your departure you wrote: "Thank you for allowing us to stay at the house. The views from the apartment is (sic) magnificent. Location is fantastic. The apartment location in the complex is very good next to the pool and the communal bbq." On your first full day after arrival you had raised a number of issues including a mark on the kitchen splash back where a clock battery had leaked and had splashed on to the kettle below ( rather than it being rusty). We also acknowledged some recent marks on the rubber lining of the freezer door. In response cleaning services were organized immediately for you . Cleaning took place within a couple of hours of your call to address any issues you might have had. Extra towels were also delivered to you. We do have professional cleaning services and as attested by previous reviews to have had these few issues was extremely unusual. Although you believed that the outdoor spa on the terrace did not work, as advised to you, this was not the case. It did and does work following instructions written in the folder. The BBQ was clean and unused prior to your visit. In conversation with you later when you texted that there was no gas you were advised that one could be obtained at any petrol station and we would be happy to reimburse the cost. We also advised you on the availability of the communal bbq above the pool and the gas stove as options in the interim. We did not hear back from you until the day of your departure at the end of your week when you texted :" We did thoroughly enjoy ourselves and hope that you don't take our comments negatively" We accepted that there were some minor issues at the beginning of your week long stay but these were addressed immediately.

Thanks Zahra. I'm glad you greatly enjoyed your stay and agree it's a stunning location where you can do as much or as little as you want to do. Rest up and soak up the views or out and about exploring this beautiful coastal area. It will be a pleasure to see you return. Kim