The Home Resort - Heated Pool and Tennis Court

Hi Caitlin, Thank you for taking the time to review the property. We are thrilled to hear you enjoyed your stay. Stay Port Stephens Team

Thank you so much for your lovely review, Sherihan. We’re delighted to hear that you loved the house and enjoyed the great location. It’s wonderful that the home was spacious and comfortable for your group, and we’re glad any issues were quickly resolved during your stay. We’re especially pleased to hear the heated pool was a highlight Stay Port Stephens Team

Thank you for your feedback. On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!

Hi Kristianne, Thank you for taking the time to provide your feedback from your stay. The property has recently undergone its routine inspection and I can confirm the hoe rack has been replaced, chair near BBQ has now been removed and BBQ tools have been ordered. I will look into the lights on the tennis courts. Kind Regards, Stay Port Stephens

Thank you for your review, Marck. We’d like to clarify a few points for accuracy. You contacted our office at 4:50pm on the day of arrival regarding the pool cover. As this was late in the afternoon, we advised that the pool company could attend first thing the following morning to assess and vacuum the pool. During that call, you advised there was no need, as you had already spent time removing plastic from the pool yourself. You also raised concerns regarding the TV, which was still operational, and we advised that there was an additional TV available for use until this could be checked the following day. During the same conversation, you indicated you may choose to leave the property rather than allow time for the issues to be addressed. Despite us arranging for the pool company to attend the next morning, you contacted the office at 9:30am to advise you had departed the property. A refund was requested, and we asked for photos to assist with the claim. As no photos were provided, we attended the property ourselves. At that time, only a small number of minor plastic fragments were observed. This was later confirmed by the pool company, who advised there were only a few tiny pieces present and that the pool was safe for use. We respect that you chose to depart early; however, we were not given a reasonable opportunity to rectify the concerns before that decision was made. We appreciate you taking the time to share your feedback and wish you all the best for your future

Hi Anas, Thank you for your 5 star rating. Stay Port Stephens Team

Hi Bec, Thank You for taking the time to leave a star rating for the property. Stay Port Stephens