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Luxury Penthouse with Plunge Pool and Beach Club Membership!

Galerie de photos de l’hébergement Luxury Penthouse with Plunge Pool and Beach Club Membership!

Terrasse/patio
Piscine
Terrasse/patio
Spa
Restauration en plein air

Avis

9,8 sur 10 – 
Exceptionnel
3 chambres3 salles de bain ou plus6 personnes

Commodités populaires

  • Piscine
  • Cuisine
  • Laveuse
  • Sécheuse
  • Climatisation
  • Salle d’entraînement

Explorez la région

Afficher sur la carte
Tamarindo, Guanacaste
  • Place, WAYRA Institut espagnol
    ‪5 min à pied‬
  • Place, Plage de Tamarindo
    ‪8 min à pied‬
  • Place, Plage Langosta
    ‪17 min à pied‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪104 min en voiture‬

Chambres et lits

3 chambres (6 personnes)

Chambre 1

1 très grand lit

Chambre 2

1 grand lit

Chambre 3

2 lits 1 place

3 salles de bain, 1 salle avec toilette et lavabo

Salle de bain 1

Toilettes · Douche uniquement

Salle de bain 2

Toilettes · Douche uniquement

Salle de bain 3

Toilettes

Salle de bain 4

Toilettes · Douche uniquement

Espaces supplémentaires

Véranda ou lanai
Cuisine
Balcon
Salle à manger

À propos de cet hébergement

Luxueux Beach Club Penthouse

Notre Penthouse de 3000 m² se situe au troisième étage de l’Ibis at the Beach condominium. Il s’agit d’un condo de 10 unités situé au cœur de la réserve de Tamarindo. Il est situé à moins de 40 mètres du Langosta Beach Club, où vous aurez les privilèges de membre à part entière pendant votre séjour. Le club est construit sur la plus belle plage de la région et comprend une piscine à débordement surplombant la chaleur du Pacifique, une salle de sport complète, une salle de sport et de soins, des cabanes privées, un restaurant tropical français, une piscine et un bar au bord de l’océan.

La maison est une étude de l'excellence et du souci du détail. Vous serez immédiatement frappé par les sols en calcaire en travertin et les plafonds voûtés en teck. On accède au pont enveloppant par 4 ensembles de portes escamotables ayant le même plancher et le même plafond que l’intérieur. Les fans de Casablanca gardent le pont confortable et vous permettent de profiter de l'année du style de vie intérieur / extérieur de la Gold Coast du Costa Rica. La plate-forme a un espace de vie complet, une aire de repos, une salle à manger, un gril à gaz Vermont Casting avec évier de préparation et même un spa.

Il y a 3 suites parentales qui ont chacune leur propre salle de bain. Deux d'entre eux ont leur propre coin salon extérieur. Ils regardent des centaines d'acres d'une nature préservée. Il y a un autre demi-bain hors de la grande salle. La cuisine est équipée d'appareils électroménagers haut de gamme en acier inoxydable et d'un large choix d'ustensiles de cuisine de Williams Sonoma. La climatisation est l’air central Trane à 2 zones.
Un séjour sans faille
Vous serez juste assez loin du centre de Tamarindo pour échapper au bruit et à la congestion, mais à seulement 8 minutes à pied de la route ou de la plage. C'est une promenade confortable à plus de 40 de nos plus de 65 restaurants. La liste des activités disponibles dans la région est presque infinie et comprend le surf, la voile, la plongée en apnée, la plongée, les croisières au coucher du soleil, la pêche sportive, l'équitation, les balades en canopée, les randonnées à pied et à vélo, les randonnées en quad et beaucoup, beaucoup d'autres comprennent mon préféré qui est juste de se détendre et de profiter de Pura Vida (La belle vie)

Il y a tant à faire pour les amateurs: pêche de classe mondiale, surf, tyrolienne, plongée, balades en bateau dans la jungle, observation des tortues, voile, excursions sur les volcans, rafting en eaux vives, équitation, golf, tennis, randonnée pédestre et détente .

Nous offrons tous les services dont vous pourriez avoir besoin, y compris l'épicerie avant l'arrivée pour les arrivées tardives, la cuisine à domicile allant du simple au gastronomique, le service de garde et le service de ménage supplémentaire. Le concierge de notre gérant immobilier peut organiser toutes vos activités, à commencer par la navette de l'aéroport ou la location de voiture pour votre arrivée.

Ajoutez des dates pour connaître les prix

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Infinity Pools & Sunsets Over Tamarindo Bay
Tamarindo
  • Piscine
  • Cuisine
  • Laveuse
  • Sécheuse
10.0 sur 10, Exceptionnel, (2 avis)
Infinity Pools & Sunsets Over Tamarindo Bay

Règles de l’hébergement

Arrivée après 15 h 00
Âge minimum pour la location : 18 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs
A 1.5% additional fee will be charged for transactions made with an American Express (AMEX) card after completing the booking process.
A Security deposit is collected or held during your stay by Autohost. Find more information in our Rental Contract.
Home or Property Manager is not liable for amenity loss due to power outage or bugs from wildlife in Costa Rica.

Renseignements importants

À savoir

Nº de l’hébergement : 9124601
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de secours et un verrou de sûreté

À propos du quartier

Tamarindo

Cet appartement en copropriété vous donne rendez-vous à Tamarindo, plus précisément dans le centre-ville, près de la plage. Envie de vous poser et d'admirer la beauté naturelle des lieux ? Les incontournables Plage de Tamarindo et Plage de Conchal vous attendent ! Les agréables Parc national marin Las Baulas et Parc du singe méritent aussi une visite. Les points d'eau des environs sont le décor idéal pour vous adonner à de nouvelles activités telles que le jet-ski et le kayak tandis que les amoureux d'aventures en plein air pourront plutôt opter pour les excursions écologiques et la randonnée à pied ou à vélo.
Carte
Tamarindo, Guanacaste

À proximité

  • WAYRA Institut espagnol - 5 min à pied - 0.5 km
  • Plage de Tamarindo - 8 min à pied - 0.7 km
  • Plage Langosta - 17 min à pied - 1.5 km
  • Parcours de golf Hacienda Pinilla - 42 min en voiture - 17.5 km
  • Plage de Conchal - 45 min en voiture - 23.3 km

Transport

  • Aéroport de Tamarindo (TNO) - 12 min en voiture

Restaurants

  • ‪Sharky's Sports Bar - ‬8 min à pied
  • ‪Walter's - ‬10 min à pied
  • ‪El Chiringuito - ‬8 min à pied
  • ‪Ocho Beach Bar and Restaurant - ‬7 min à pied
  • ‪Langosta Beach Club - ‬1 min à pied

Foire aux questions

Luxury Penthouse with Plunge Pool and Beach Club Membership! possède-t-il une piscine?

Oui, cet établissement propose une piscine.

Combien cela coûte-t-il de séjourner à Luxury Penthouse with Plunge Pool and Beach Club Membership!?

En date du 10 mai 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Luxury Penthouse with Plunge Pool and Beach Club Membership! le 15 août 2026 commencent à 367 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Luxury Penthouse with Plunge Pool and Beach Club Membership! accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien coûte le stationnement à Luxury Penthouse with Plunge Pool and Beach Club Membership!?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à Luxury Penthouse with Plunge Pool and Beach Club Membership!?

L’arrivée est possible à partir de 15 h.

À quelle heure doit s'effectuer le départ à Luxury Penthouse with Plunge Pool and Beach Club Membership!?

Le départ est à 10 h.

Où se situe Luxury Penthouse with Plunge Pool and Beach Club Membership!?

Condo se trouve au cœur de Tamarindo, à moins de 10 minutes de marche des sites suivants : WAYRA Institut espagnol et Plage de Tamarindo. Plage Langosta et Église de Tamarindo se trouvent également à moins de 5 km.

Avis

9,8

Exceptionnel

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 39 avis sur 44.
Note de 8 – Bien, d’après 4 avis sur 44.
Note de 6 – Acceptable, d’après 1 avis sur 44.
Note de 4 – Médiocre, d’après 0 avis sur 44.
Note de 2 – Terrible, d’après 0 avis sur 44.

9,8/10

Propreté

10/10

Commodités

10/10

État et installations de l’hébergement

10/10

Arrivée

9,2/10

Communication

9,8/10

Emplacement

10/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Joe V.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Excellent place
Séjour de 8 nuits en janvier 2026
Avis vérifié

10/10 – Excellent

Michelle M.

Wonderful Vacation

We loved our stay in Costa Rica at Ibis 9. Wonderful accommodations and staff. The location was perfect, close to the town and the Longosta Beach Club was amazing. We will definitely be back.
Séjour de 7 nuits en juillet 2018
VrboOwner a répondu le 23 sept. 2022
Thank you very much!
Avis vérifié

10/10 – Excellent

Stewart P.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fantastic property and location

Really nice condo. Close to beach. Langosta Club across street was great. Would highly recommend this condo if you are going to Tamarindo.
Séjour de 4 nuits en juin 2021
VrboOwner a répondu le 23 sept. 2022
Awesome! Thank you very much, Stewart!
Avis vérifié

10/10 – Excellent

Stephen B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great location

Easy
Séjour de 13 nuits en avril 2022
VrboOwner a répondu le 11 oct. 2022
Thank you very much for your review, Stephen!
Avis vérifié

10/10 – Excellent

Sharon S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great quiet spot in Tamarindo

Space was perfect for our family and having the Langosta Beach Club across the street was a bonus. Shirt enough walk into downtown that we didn't really need the golf cart.
Séjour de 7 nuits en janvier 2022
VrboOwner a répondu le 23 sept. 2022
Thank you very much for your review, Sharon! Kind regards
Avis vérifié

10/10 – Excellent

Chalì P.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Amazing Pandemic trip

We stayed here for two weeks during the height of COVID. It was safe, the beach was great, the people were friendly. Will come back to stay again.
Séjour de 9 nuits en mars 2021
VrboOwner a répondu le 23 sept. 2022
Great to know, thank you very much for your review!
Avis vérifié

10/10 – Excellent

Jeana D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great people and location

We loved this place! The beach club was a serious bonus. The staff at Ibis and Langosta beach club were wonderful and we left feeling like we made friends. We will be back for sure. You can’t beat the location just out of the hustle and bustle of Tamarindo but just walk onto the beach and find everything you need!
Séjour de 9 nuits en août 2019
VrboOwner a répondu le 23 sept. 2022
Thank you very much, Jeana!
Avis vérifié

10/10 – Excellent

Ben H.

LOVED IT

Fantastic penthouse. Great amenities. Family friendly. Close to beach and beach club, walking distance to main drag through town. Had a great time. Would stay here again.
Séjour de 5 nuits en mars 2018
VrboOwner a répondu le 23 sept. 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Avis vérifié

10/10 – Excellent

Michael B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Ibis #9 Penthouse

Our stay at the Ibis #9 was great! Far enough away from the noise of the downtown area but close enough to walk. The Langosta Beach Club right across the street was perfect for drinks, swimming and watching sunsets at the end of our day. Most importantly, Rafa and Juan were awesome helping us with any request.
Séjour de 7 nuits en février 2020
VrboOwner a répondu le 23 sept. 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Avis ancien

8/10 – Bien

Lori M.

Nice Villa. Great location to town and beach.

The property is comfortable and convenient. We walked all over Tamarindo. Our guides, Guildo and Sebastian were amazing. Please ask for them. You will not be disappointed.
Séjour de 7 nuits en octobre 2017
VrboOwner a répondu le 23 sept. 2022
Thank you!
Avis ancien

10/10 – Excellent

Tia D.

Great location and service

This penthouse is absolute luxury! You couldn't ask for a better location or "team" assigned to you when you rent this unit. The concierge and property management team take care of your every need including taking you to the grocery store! The beach club, located across the street and included with your stay, is amazing! The service, location, pool and beach are reminiscent to a 5 star luxury resort. We had a wonderful stay in this beautiful penthouse!
VrboOwner a répondu le 23 sept. 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Avis vérifié

10/10 – Excellent

Lyndsey D.

Pura Vida

We enjoyed our time in Ibis 9. The layout and pictures of the place were exactly as described. Rafe and Stefano were helpful and knowledgable of the area and made the excursions workout seamless. The walk into town is not far but the golf cart was a must for us to get around in for dinners and groceries. We had 4 kids and 2 adults. Costa Rica is beautiful and the beach was amazing.
Séjour de 7 nuits en mars 2018
VrboOwner a répondu le 23 sept. 2022
Awesome! Really appreciated!
Avis ancien

10/10 – Excellent

Alicia N.

Awesome Penthouse!

We absolutely loved everything about this penthouse. Beautifully decorated, very clean, excellent staff and location can't be beat. If you're coming to Costa Rica to surf and enjoy all this beautiful country has to offer, then this is the place to stay. Very convenient to other places to explore if you want, but Tamarindo has a lot to offer. Concierge desk for penthouse can also advise of best tours. We followed all their recommendations for deep sea fishing, sunset catamaran tours and restaurants and every one of them was perfect! We hope to come back one day and definitely would stay here again.
VrboOwner a répondu le 23 sept. 2022
Awesome! Thanks a lot!
Avis vérifié

10/10 – Excellent

stephen H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Family week in Tamarindo

My family of 5 spent 8 days at Ibis 9 condo. From the moment we opened the door se we’re impressed withe the condo furnishings. The pictures accurately showed the interior, and the security persons and concierge were extremely helpful and kind. They provided many helpful suggestions to make the stay pleasant and fun. We purchased excursions for scuba, snorkeling, zip line, whitewater rafting, deep sea fishing, ATV, and inland fishing. All coordinated through the concierge, Rafa. They were all excellent with friendly, helpful, high quality service.
Séjour de 7 nuits en janvier 2024
Avis vérifié

10/10 – Excellent

Paige R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Awesome

By far, the best VRBO we have ever rented from. Rafa was amazing with communication on the check in and out process and all of the activities close by. And I can not say enough about the security team and the club staff. We had a flat tire that would not come off of the hub. And they all worked on it until they got it off and the tire switched out. Highly recommend!!
Séjour de 3 nuits en décembre 2022
VrboOwner a répondu le 3 févr. 2023
We really apprecite your feedback, Paige! Glad you enjoyed your stay and had such a great experience. Hope we get to host you again soon!
Avis ancien

10/10 – Excellent

Tammi B.

Fantastic Unit and very helpful manager

We stayed in this unit in mid-July for several days. It was very nice, clean, and matched the description on VRBO. Being right across from the Beach Club was a perfect way to enjoy the beach and a pool. The unit was amazing Bob who is the property manager is great to deal with on the rental. Additionally he was a great help on ideas/reservations for several activities, dining suggestions, etc., but it never felt like he was selling us something. We looked around at other units while on our trip and definitely would chose this unit again for future trips. Have fun if you go!
VrboOwner a répondu le 23 sept. 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Avis ancien

10/10 – Excellent

Allen B.

Vacation Get-Away

We decided last year to look at Costa Rica because we had heard what a beautiful place it is. We narrowed our decision to the Tamarindo area and we were lucky enough to land the IBIS #9 condo. It was a perfect fit for us, 3 separate bedrooms each with their own bathroom. The family area was a wonderful place for us to relax and to play games. The condo is right across the street from the Clubhouse and we were able to go anywhere we wanted without having to have a car. This was a fantastic vacation and was made perfect by Stefano and the crew taking care of our every need. I would highly recommend this condo to those looking for the ultimate get-away.
VrboOwner a répondu le 23 sept. 2022
Thank you!
Avis ancien

10/10 – Excellent

Betty A.

Fantastic Vacation Rental

My friends and I went on vacation together and we found this condo on HomeAway and absolutely loved it! What you see in the pictures is what you get - it is so gorgeous and roomy. The bedrooms are large and each one has its own bathroom plus theres a half bath off of the kitchen. The main balcony is where we were most of the time when we were in the condo. The master bedroom and the 2nd bedroom each have a balcony and in the morning we'd drink coffee looking out over the trees. You can hear the monkeys every morning!! The staff at the condo are very helpful. We used them to book tours, get us cabs, and to find out information about happenings and places to go in town. The beach club across the street is fabulous!! The infinity pool is gorgeous, the cabanas are a wonderful place to relax and read and maybe have a cocktail or two, the beach area is beautiful and the view is gorgeous. The service is wonderful and the food is too! Can't say enough great things about our stay! If we go back, we will definitely stay here and we recommend to everyone!
VrboOwner a répondu le 23 sept. 2022
Thank you very much!
Avis ancien

10/10 – Excellent

Katie M.

Beyond expectations!!

I will admit that staying in a condo without any other travelers reviews concerned me slightly...but what my friends and I found when we walked into this condo was beyond what we could have ever expected. Veronica and Bob pay attention to every tiny detail in this complex...from flower petals and swan towels arranged in our bedrooms/bathrooms to having our very dusty and dirty car cleaned while we were out to dinner. The pool, overlooking a gorgeous beach, was quiet/relaxing. The waitstaff in the pool area was friendly and provided incredible service (and yummy drinks). My favorite part of staying in the condo was being able to wake up, walk outside and see 15+ howler monkeys and their very tiny babies swinging from the trees outside. Although my friends and I looked forward to visiting local bars in Tamarindo, this condo was actually so nice that my friends and I spent more time relaxing (and napping) on the porch with drinks than we did out at the local bars. Thank you Bob and Veronica for being fabulous hosts and letting us stay in this beautiful condo! Can't wait to visit again.
VrboOwner a répondu le 23 sept. 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Avis ancien

10/10 – Excellent

Stuart D.

Great place for first time in Costa Rica

We were pleasantly surprised when we entered the unit as the pictures do not adequately portray the well-appointed penthouse. Travertine and granite abound as well as teak everywhere including the extremely tall ceilings -- 3,000 square feet of room to roam for just the two of us. The onsite property manager is extremely accommodating and made suggestions for restaurants and activities which all turned out to be very, very good. He actually made all the arrangements for us even taking us to the grocery store and on a tour of the area the day we arrived. The day trip he arranged for us to Arenal volcano was nothing short of awesome, and the zip lining tour could not have been better. One of the reasons we selected this unit in Ibis was that it included use of the Langosta Beach Club just across the street. We were able to reserve a cabana each day, have drinks and snacks delivered to us beach (amazing white sand and surf) and poolside (infinity style facing the beach), and enjoy several excellent dinners (one of the best restaurants in Tamarindo/Langosta). Ibis lies on the north end of Langosta just a short walk to the town of Tamarindo which is extremely laid back loaded with great food, bars, beaches, etc. If our travels take us back to Costa Rica we would definitely try to stay here again. In fact, we are talking about a family 2014 Christmas trip here given the very pleasant time we had.
VrboOwner a répondu le 23 sept. 2022
Thank you very much!
Avis ancien

10/10 – Excellent

Rebecca Z.

Beautiful condo, great location

This condo met all our needs and more. The unit was very clean, organized, and well decorated. Each bedroom has its own bathroom plus an extra half bath which is a bonus. We liked to eat breakfast home and the kitchen had all the essentials for cooking. The wrap-around porch was amazing with a great table and seats for plenty of lounging. The staff at Ibis could not have been more helpful. From setting up the rental to airport transportation and excursion planning, everyone was wonderful. There is always someone at the front gate which is great and he even called taxis for us when it was raining. The cleaning staff was professional and did a great job, as well as the staff at the front desk who helped us plan tours and even took us to the grocery store one afternoon! When the weather was nice, we choose to walk the quick 7 minutes into town. Ibis is such a great location. You are literally across the street from the beach and a quick walk into town. The beach club across the street (access is included with the rental) was also amazing. We took a work out class there one morning and used the beach facilities almost everyday. One afternoon it was raining so we watched one of the football games at the tiki bar there and had a great time. This condo is beautiful, has a ton of amenities, best location, and I would highly recommend it! It is definitely my first choice when staying in Tamarindo!
VrboOwner a répondu le 23 sept. 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Avis ancien

8/10 – Bien

Lynne M.

Luxury condominium

We stayed at this lovely condominium the last week of July with our 4 adult children. The unit was well-appointed, beautifully decorated, and the kitchen was well equipped. Only a short walk from Tamarindo, and adjacent to the Tamarindo nature preserve, the building is quiet and feels secluded. One of the best features was access to the Langosta beach club across the street, which was the perfect beach retreat, complete with pool, restaurant, bar, plus beach gear and lessons. Our family wanted a vacation where they could relax and enjoy a beach vacation, so it was important to us to have the beach club amenity. Two restaurants we recommend are ether Shrimp Hole and Seasons. Both featured fresh, fresh seafood! The concierge contacted us when we booked our week and sent us a comprehensive list of activities to help us plan our trip, which was a nice touch. Once we arrived, they took care of our needs promptly. We had some issues with appliances that were not working, but Bob, the property manager took care of our concerns as soon as we called. He went above the call of duty when our daughter had an issue with her eye and needed to see a doctor. He sent his wife, Veronica, who took her to a clinic, stayed to translate for her and then went to a pharmacy to pick up medicine. They were all very caring, which we really appreciated. We recommend this property and hope we can return someday.
Séjour de 6 nuits en juillet 2016
VrboOwner a répondu le 23 sept. 2022
Thank you!
Avis vérifié

6/10 – Acceptable

Steven S.

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Points faibles : Communication

Great place, terrible onsite manager experience

My three stars is really a merge of 5 stars for a great place and 1 star for an poor set of experiences with an onsite manager named Rafa. I’ve shared my feedback with the owners but want anyone renting this spot to also be aware. Problems included: + overcharging for excursions (make sure you book things like ATVs and other side trips direct. The property manager Rafa takes a large margin, as much as 2x). + not communicating with us despite repeated attempts (then saying, “oh I was too busy”) + not being available onsite to help us (then being seen hanging out in the parking lot and in town talking casually with people) + failing to help us secure a refund for a dysfunctional golf cart we rented through him (I had to eventually go to the owner of the golf cart rental service myself) + failing to return an item we left in the safe despite promising to do so (I eventually had to go over his head). Note: the rest of the team at Ibis, including security and cleaning and parking are wonderful. I recommend them highly. Ibis owners: I encourage you to take corrective action if Rafa is still with you. He is doing your rental property and the Ibis community a disservice.
Séjour de 8 nuits en mars 2022
VrboOwner a répondu le 22 sept. 2022
Hi Steven, thank you for taking the time to share your comments about your experience at Ibis. We are glad you enjoyed your stay and our facilities. Regarding your comments about our Guest Manager in specific, we are very saddened to know that such an experience and your expectations were not met. In all honesty for us your feedback is quite surprising as we've always had amazing comments about Rafa, maybe it was an off time for him. Nonetheless, your experience has been communicated with him and we are sure they will be considered in his future attention to other guests. Proper attention and service is a top priority in this company and we are constantly training and making adjustments to provide this. We would like to provide more clarity about some aspects you mentioned in your review. We would like to address the accusation that we charge double the market value of tours and activities. He simply is not. All activities that are coordinated for guests are at an existing market rate. There is no upcharge. Price parity is an important feature and important to a company’s name. It’s quite destructive if you’re known for overcharging. Our company does not. What does happen however is there are providers that do not have tourism licenses, or insurance, pay sales taxes, pay the legal wage and corresponding social charges, or declare their income to the government. We do not work with these providers however they can be found in the street offering their services at a lower rate accordingly. I’m sure that’s what you encountered. In addition and particularly with the ATV tour you mentioned, as soon as you told us that the rate was a bit expensive, Rafa worked a better deal on your behalf with the provider as our goal was to find the best option for you, your family, and your budget. Afterward, you mentioned you were going to proceed on your own. About the Golf Cart incident, it's not unrealistic to think that sometimes things don't go perfectly, the golf cart had a technical issue but Rafa and the rental company were there to support you through the whole process and even offered a refund due to the inconvenience. Unfortunately, the reimbursement process sometimes takes a few days but all parts involved were fully willing to help. This was really about the timeliness of the refund and not whether or not the refund would be made and Rafa had secured that for you. It would’ve been nice to happen much quicker, we all agree. The item left in the safe was not an item, it was $200 in cash. Moving cash back to you internationally might sound simple but in actuality, it’s hard not to trigger bank fees and/or taxable events as all deposits are initially viewed. A wire transfer would’ve cost about $75 and taken approximately three hours at the bank. In the end, Rafa found someone who could pay you from their PayPal then we gave them the physical cash and it cost you nothing. It's important to mention that Rafa always acknowledged having your money, there were no secrets or intentions to keep this for him or us as a company. We always have found a way to work this out for all our customers. Rafa also kept you posted on how the process was going and explained that unfortunately, the only shipping company in Costa Rica is not that efficient. It was hard to find the time to mail it back since the post office and our guest managers pretty much share the same business hours, so many times we showed up and the office was already closed. We hope this additional information delivers more understanding of how we do business with our customers and providers and hopefully, you can give us another chance to make your next stay with us even more enjoyable.
Avis ancien

10/10 – Excellent

D C.

Beautiful Luxurious Penthouse in an Excellent Location

Thank you very much for a wonderful stay. The Penthouse was extremely clean and very comfortable. The kitchen was fully equipped. The beds were comfortable with nice linens. It was perfect for our family of 6. The Penthouse belongs to the Langosta Beach Club, conveniently right across the street. We used the pool and had some drinks. At the end of our stay, we settled our tab at the club house. Although there were a few items on the bill that we did not have, the manager promptly removed them and apologized. The Penthouse was about a 7 minute walk into town. We walked to town for dinner or lunch and sometimes took a cab back ($6). When the tide was low, we could walk along the beach to town which was wonderful. The beach is across the street from the Penthouse. It was perfect. The beach is beautiful and great for looking for shells. We also had access to boogy boards which the kids loved. Karla, at the front desk, was amazing. She immediately took us to the grocery store upon arrival. This was very helpful. Karla also did a fantastic job directing us to the best tours. She coordinated everything and even negotiated some rates for us! Thank you. Overall, Bob and Karla made us feel welcome and really strived to make us happy and comfortable. We felt like the penthouse was luxurious and the location could not have been better. I would highly recommend this property!
VrboOwner a répondu le 23 sept. 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Avis ancien

8/10 – Bien

Stacey K.

Family Vacation in Costa Rica

My family just returned from a beautiful 10 day stay in Tamarindo Costa Rica. We booked Ibis #9 based on the gorgeous photos and wonderful reviews. The manager and staff and the condo are nothing short of amazing. Everyone was extremely friendly and accommodating to any request we might have had. Juan helped us arrange our transportation to and from the airport as well as book many tours for us. In addition he took my husband into town for grocery shopping and even picked us up a few things prior to our arrival since came in late with children on the first evening. The photos are exact and the condo and balcony area look just like them. Beautiful kitchen, lounging area and plenty of space for our family of 4. For me, sleeping was a little difficult, I think construction in Costa Rica is different than the states and you definitely hear the birds through the building in the morning. We aren't late sleepers anyway but we definitely rose with the sun here. We had a few issues with the secondary toilet during our stay so we opted to just not use it anymore. The condo is stocked with everything you will need to cook all the meals you can think of but we opted to hand wash all our dishes as the dishwasher just never seem to get anything clean. All minor items. The proximity to town is perfect! We walk everywhere and loved every second of being able to explore the area. The beach club across the street is a HUGE asset and perfect for lounging by the pool or an active day on the beach. The location could not be better!
VrboOwner a répondu le 23 sept. 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!

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Hôte : Stay in Tamarindo

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