Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We are frequent Florida travelers and have never had a bad experience at Margaritaville or renting from VStays until this trip. With a major death in the family, we were looking forward to a relaxing weekend and spending quality time as a family, however when we arrived we ran into so many problems with the house. For starters, 2 of the 3 beds were not made, pillows lying on top, with no blankets/comforters. We then realized there weren’t enough towels, and were given hand towels for bath towels. There was a missing remote for the living room. One of the posts on the upstairs bed-frame was broken. The upstairs balcony had mold covering the chairs, window, and outside walls, triggering a reaction for one of our family members that has a mold allergy. The upstairs AC unit was obviously malfunctioning, extremely loud overnight and caused us not to get good rest. After reaching out multiple times over the course of the weekend for assistance, someone from maintenance came to replace the remote, take a picture of the bed-frame and spray for mold on the balcony but the issue needed more attention than that. Asking for replacement towels, we were told that they don’t give extra when it was the housekeepers that provided the wrong towels. We also received a bag of blankets for the bed, without anyone offering to make them. We were also told that someone would be coming to fix the AC, which they never showed. After reaching out to try and further rectify the problems, were basically told that there’s nothing they could do and got hung up on in the process. Unfortunately, this experience has made us not want to rent through VStays again due to the lack of professionalism and proper customer service.
