Luxury 9 bd/5 Bath with private Pool and Spa Home 157

Thank you for your review! We're glad you found the place cozy and peaceful. We’d love to host you again!-EH

Thank you for choosing us to host your stay we hope that you take us into consideration in the future to host your stays for you and your family

Thank you, Tawanda for the positive review. We are happy to host your vacation with us again in the future!

Thank you so much for expressing your appreciation in this review. We're thrilled that your stay with IHM Vacations brought you joy. We eagerly anticipate the opportunity to host you again soon!

We are happy you enjoyed your stay! Thank you for the review!

Hello Anthony, thank you for the kind feedback! We always try to make sure our guests have the best experiences when on vacation, let us know immediately when you counter problems. Please come again!

Thank you so much for the feedback! Please come book with us soon, we will be here to help.

Here at IHM we are working diligently to fix any issues our guests have had in the past. Thank you for the review!

Hello Teresa, Thank you for your comments, they will be taken into account and we will send them to the owner of the house.-NU

Hi Tracy, we are so sorry to hear about your experience, we take guest's concerns seriously and have added an overnight team member. Our emergency line is mainly for emergencies like fires. We will take your feedback and work to better improve guest's stay with us.

Thank you so much for the positive feedback! I'm happy we were able to create a memorable vacation. We definitely will address the trash to maintenance because we need to make sure all of our staff is upholding our promise.

Dear Bobby. We apologize for the issues you encountered during your stay. We understand the importance of security, and we will send our maintenance team to fix the lock on the sliding door leading to the pool area. We will also address the malfunctioning ice maker and the AC unit leak. Thank you for bringing these matters to our attention. Please know that we take your feedback seriously, and we will do our best to rectify the situation and provide you with a more pleasant experience in the future.

Dear Heather, We understand your disappointment with IMH and agreed that it was not acceptable. It is important to us that our customers are more than satisfied that's why we are working very hard on improving our services in a timely matter. We would love to have the opportunity to host you again, we will then make sure to exceed your expectations. Thank you for your feedback

Hello, thank you for staying with us. Over the 4th of July, we had a great demand of propane tanks and could not keep up so we offered to refund you for a replacement tank you got as an extra. Please, also make sur to follow the directions we sent you on the check in email with all the information. We are working towards in improving our service and the house so we greatly appreciate your review. Please consider staying with us again so we can provide you a better experience. -EA

Thank you for providing additional details about your experience. We understand the complexity of the situation and appreciate your perspective. Upon receiving the report of the leaking AC unit, our maintenance team acted promptly to assess and address the issue. The identified cause was condensation, and while we managed to unclog the AC unit and ensure it was operational, immediate ceiling repairs were not feasible on a Saturday. We regret any inconvenience caused by the continued leaking, which was due to residual water trapped within the AC unit and necessitated dropping onto the floor. Our team worked diligently to find a solution and prevent such incidents in the future. We appreciate your cooperation when our manager reached out to discuss potential solutions, including a refund for the night and assistance in finding alternative accommodation. Although the option was presented, we understand your decision to continue your stay. Regarding the thermostat manipulation, we acknowledge the challenges posed by guests setting temperatures too low and leaving doors or windows open. We are evaluating ways to communicate this more effectively to prevent such occurrences. We value your detailed feedback, and it will guide us in making improvements to enhance the overall guest experience. In terms of safety and security, we prioritize the well-being of our guests. The sliding door issue and other maintenance concerns are being thoroughly reviewed and addressed by our team. We have also taken note of your feedback regarding the remotes and other aspects that may pose hazards. Regarding the check-in process, we apologize for any confusion and inconvenience you faced. Your feedback highlights areas for improvement in our communication and coordination, and we are actively addressing these concerns to enhance the guest experience.

Gracias Luis por los comentarios positivos y la revisión. Ven de vacaciones con nosotros otra vez!

Thank you for taking the time to write this review, we appreciate any reviews that help us improve our service. We wish you would have reported the issues that you had as that is not the experience we would want any guest to have, we would have been more then happy to have resolved these things. We hope you give us a chance in the future so we can show you how much we truly care about our guest stay with us.

¡Gracias por los increíbles comentarios! Vuelve pronto.

Thank you so much for the feedback!

Thank you so much for the feedback! We are constantly working to improve our response time so we hope to have you back soon!

Thank you so much for the feedback! We are so pleased you enjoyed your stay, please be sure to book with us again!! We will definitely make sure moving forward each house is properly stocked.

Thank you Tamera for taking the time to review the property. We do keep track of all the call logs and it looks like everytime you called us it was to complain about something different. We as a managment company prioritze customer service satisfaction and we take reviews very seriously as long as its authentic. We dispatched maintence accordingly and felt as though we resolved each of these problems. We are sorry your stay didn't go as you expected.

Hi Sonia, thank you for your review.