We have stayed in several Hilton Head rentals over the years and have especially loved staying in Evian. We booked this rental to stay at before a family wedding, and initially things seemed fine. The rental is in a very nice location, the decor is pretty, and we did absolutely love the balcony. It felt spacious and light and fit two couples comfortably. The internet was better than my internet at home, even with four of us working remotely at the same time.
Unfortunately, parts of the rental were not well maintained. When we arrived it became evident that a lot of the dishes and silverware had been put away dirty, and there were no sponges or brushes for us to hand wash with. The kitchen was missing some things that would have made or stay nicer (mainly baking pans and knives). One of the twin beds was sagging heavily in the middle as well, and almost all of the blankets were stained. We ended up just rewashing all of the bedding (no detergent provided) because it looked gross. The shower curtain in the master was also stained badly across the bottom.
We had to leave early on our last day and there were no instructions on where to drop of the keys before office hours. We tried calling both numbers provided by the company but one was disconnected and the other wasn’t answered. We ended up just leaving the keys in the lock box meant for parking passes (which also hadn’t been left at the gate for us like we were told, resulting in a delay and some confusion when we tried to get to the condo). Worst of all, when our family got home they found bed bugs had travelled back with them - we think these are from the pullout couch, as the twin beds and the master seemed fine.
The owners were very nice when we stopped to pick up the keys on our way in, and the location was great, but we definitely did not feel that we got our money’s worth from this condo. If it was cleaned thoroughly it would be worth the stay, because the condo itself seems comfortable and quiet. I’m not the kind of person to leave bad reviews normally, but I’m we went into our trip with high expectations that unfortunately were not met and I’d like to save others some disappointment if possible.