Santana Row Properties #7 - Silicon Valley Getaway

Thank you for your feedback, Jennifer. We’re glad to hear you found us communicative and appreciated the included parking. Regarding the noise, this was due to an unexpected HOA-mandated emergency repair within the building, something entirely outside of our control and not reflective of the usual experience at the property. As noted, we addressed the situation promptly once notified. We’ve hosted guests for many years with consistently excellent reviews, and situations like this are extremely rare. We appreciate guests’ understanding when unforeseen building-wide issues arise and remain committed to providing a comfortable, well-managed stay. Thank you! ~ Jurgen & Susie, Santana Row Properties

Thank you, Sarah, for your feedback and for noting our communication. As shared prior to the shutoff, the building management scheduled an emergency, building-wide water repair from 10:00 PM to 3:00 AM. We promptly passed that notice along to you in advance so you would be aware, and the issue was fully resolved by the next morning. While the temporary interruption was outside of our control, we did our best to communicate clearly and ensure the matter was addressed as quickly as possible. We understand that even brief disruptions can be inconvenient, though this was a short-term building repair rather than an issue specific to our home. We appreciate the opportunity to host you and wish you all the best in your future travels.