Big Sky Paradise - Arrowhead Chalet

We are so delighted you enjoyed your stay! We truly love this location, and strive to make our guests feel at home.

We are so delighted you enjoyed your visit! We truly feel fortunate to be able to call this chalet in Paradise our home. At the base of Big Sky ski resort for skiing in the Winter, with amazing views of Lone Peak and steps away from the 4-star Summit Hotel with nearby gourmet restaurants and the Big Sky night life, Yurt dinner, and star gazing. And in the summer, at the epicenter of kayaking, rock climbing, downhill biking, and hiking in the majestic Bee Hive Basin. We hope you come back!

We love our guests feedback, and are waiting for more information from them to determine what we can do better!

We are delighted you had good snow, and no crowds!! The condo is in an amazing location. We are glad you found the kitchen with everything you needed, and good parking, which can be a problem in Big Sky. We look forward to your return.

Jennifer, We cannot apologize enough for not having the property cleaned when you arrived. No guest should have to arrive to a vacation property that is not ready for their enjoyment. Our cleaner let you down, and us, and we have since remedied the problem with new cleaning staff. I have been trying to reach you to follow-up with you thinking you were double charged. According to VRBO, you were not charged, and I would sincerely like to remedy this situation and will continue to try to contact you.

We have not had any complaints about the table supporting the BBQ grill, and are so sorry you had problems with it. We were trying to minimize its size so guests had ample room to enjoy the high top, outdoor table with amazing views of Lone Peak. We have installed a lock on the bathroom door and didn’t realize it opened on its own. It was installed to stay closed, but evidently that was not your experience, we are so sorry! We have installed an extra cabinet above the fridge, and shelves in the gear room as we know it is important to have a place to store extra food. We were unaware that the microwave was having problems; it has been replaced. We now have generous amounts of shampoo and body wash, and apologize that the amounts were not satisfactory for you. We have removed all evidence of Christmas, and have removed our personal items that, I understand some guests may characterize as clutter. The sheets – ahhhh, we have had guests ask for flannel because it gets cold, then other guests want cotton because it is too warm. We try to anticipate the upcoming temperature for the week and provide linens accordingly, but we missed the mark with you and apologize. Thank you so much for leaving your review, so that we may improve our guests’ experience.

So sorry about the Christmas decorations. There weren't many, but they remind me of my grown children, and I should not have left them out. They have been put away. The trash was supposed to be picked up by our property manager, but he had a family emergency and we were unaware the bags had not been removed. We sincerely apologize for this experience. We recognize first impressions are important. For future guests, please contact us immediately so we can remedy any problems. We have no knowledge of a broken bed and could find no problems after you checked out and we read your review. We put quite a bit of time, love, energy and money into remodeling 3 of the 4 bathrooms prior to your visit, new fireplace and remodeled kitchen. I'm not sure what was rundown and tacky. We really want our guests to have a wonderful experience and encourage you to contact us, to give us the opportunity to make things right. Life does not always go as we plan, but we truly care about our guests and want you to have a wonderful visit.