新着！ ガルベストンゲッタウェイ-ウォーターフロントスティルトホーム！

Thanks, Terri, We enjoyed hosting your family!

Thank you for sharing your feedback, Norman. We appreciate you taking the time to express your concerns. However, after sharing your feedback with the owner we feel compelled to clarify certain points mentioned in your review: -We are sorry to hear about the difficulties you experienced during your stay due to Tropical Storm Alberto. The homeowner advised you ahead of time about the potential for high water and flooding in the area, as the entire neighborhood was affected by this storm. We appreciate your cooperation in moving the lightweight patio chairs as a precautionary measure to protect your belongings and prevent any items from being pulled into the canal during the storm. Please note that we did not anticipate the heavy patio table or heavier wood furniture would be moved. Your efforts were truly appreciated. We understand that when the owner checked in with you, you mentioned that you were okay and wanted to ride it out. -We understand your frustration with managing the situation while on vacation, and we did our best to address the issues as quickly as possible. Our maintenance team was dispatched as soon as the flooding receded so he could evaluate the area, and we advised against using appliances in the affected area for safety reasons. -Regarding the canal deck, it was in good condition before the storm. The heavy currents during the storm caused damage underneath the deck, which was not visible until the water receded. We promptly replaced the deck after inspecting everything following your checkout. We take the safety and comfort of our guests very seriously and always strive to provide a safe environment. We appreciate your understanding and hope to have the opportunity to host you again under better circumstances.

Hi Claire, the homeowner would like to share the following: I am so very sorry for any problems you had during your stay as we are always looking to make our house comfortable for our guests. - I have since addressed all housekeeping problems mentioned with our agency. I am very sorry essential supplies were not met. - Our home is on the canal and with that, we do get water bugs and roaches. We spray for insects, but with the two hurricanes back-to-back it seems to be more of a problem. We have sprayed again as of review. - We do keep one towel set-up in the downstairs bathroom. I am very sorry these were not available for you and this has been addressed with the housekeepers. -We were unaware there was a problem with the jacuzzi tub and repairs have been made as of this review. - The pandemic has halted our plans to re-do the upstairs decking, which we plan to do this month. I apologize that this was not mentioned in your Welcome Letter. Thanks for taking the time to write your review, I would invite you to give us another try in the future.

Shared from the homeowner: "Thank you Ryan for staying with us. Our guests' comfort is always important to us, and I am sorry for the inconveniences you had during your stay. We checked the low water pressure and found that the main water valve to the house had been turned to the half position. We are not sure how this happened, but we have checked the pressure and opened the valve to the correct pressure level upon this review. WiFi outages have been a problem in our area. It has been very inconvenient for guests, and us as well, and our provider let us know that they are in the process of replacing the fiber-optic lines in our area. We are sorry for these inconveniences and hope that you will stay with us again in the future."