Overall, we were pleased with our stay at this home. There were a couple of things that happened that made our stay less than perfect. We were a group of 18 - 4 couples and 10 kids, ranging in age from 9-15.
Things that happened that were annoying but were handled well: We got to the property right at 3 pm and checked the propane on the grill. It didn’t seem full enough to grill that night, so I called the property manager. We had propane within an hour. The faucet on the shower on the main level wouldn’t shut off after my son’s shower, and they sent someone out within a couple of hours to fix it. Also, one of the shower/tubs upstairs wasn’t draining well, and the guy fixed this at the same time. None of these issues affected the rating given, because the property manager handled these things quickly.
Things that should have happened differently: I’d say the listing isn’t very clear. We were told there were 3 king beds, a full bed, and a twin with a trundle (along with other beds that don’t affect this piece). We knew one king bed was in the room with the bunk beds, so most likely wouldn’t work for one of the couples. However, we thought we’d be able to set the twin/trundle up as a “king” for one of the couples. It was listed as being a separate room. Maybe technically it’s a bedroom, but it’s basically an oversized closet with a window. There is room for the twin bed, and the trundle is about 6 inches shy of pulling out from underneath the twin when it hits a wall. So, there is a twin bed and a bed smaller than a twin. It also doesn’t have its own entrance - you have to go through the room with the bunks OR the room with the full to get to it. This should have been more clearly stated. We made it work, but it was disappointing. I feel the listing is misleading.
Also, when we got to the house on Saturday, we couldn’t get the wifi to work. The property manager sent someone out to look at it. After messing with it for about 45 minutes, he told us they’d have to call the internet provider, and that wouldn’t happen until Monday. On Monday, we didn’t hear anything; so I reached out to the property manager. I was told someone from Micro-Comm would be out that day. The guy showed up around 3:30 and told people in our group that the house had been offline for 65 days. It was finally fixed on Wednesday afternoon, with less than half our vacation left. This issue should have been caught before we arrived.
