1) The images on the Stayz site do not agree with the reality of the property. Images are totally misleading - furniture is different, bedding is different, patio furniture is different, artwork is different. 2) cleaning - no where near what is expected of a holiday rental - tired bed linen, dirty doors, grubby floors, dirty cutlery and glasses. Toilets not properly cleaned. 3) patio area - we had to sweep the outside area before we could use it. Outside table in dire need of sand and varnish or replacement.4) dishwasher didn’t wash properly meaning we had to wash everything by hand (for 7 people) 5) communication; I contacted the host with my concerns to be told that he would raise it with the cleaner. That was all. No apology, no further response.