'Hidden Oaks' Broken Bow Vacation Rental, Pets OK!

Hi Jason, we passed your comments on to the homeowner who would like to share the following: We do our very best to uphold high standards of hospitality for our property and provide all of our guests with an exceptional experience. - Guests can rest assured that our yard is gravel so there shouldn't be any ticks present.- For every stay, it's essential for us that our guests have the necessities for their trip. We apologize if paper towels and trash bags were missing. We will make sure that these items are filled for guest use. - Cleanliness is important to us and prior to every guest's arrival, we professionally ensure that the home is thoroughly clean. We're sorry to hear that any cleanliness issues impacted your stay.- Our amenities are consistently monitored and we confirmed that the TV remote and water heater were operating just fine before and after your stay. If you needed assistance with it, we would have been happy to help. - Mattress taste is subjective, and we have never received any complaints about this in the past; however, we apologize that you were not completely comfortable and that these mattresses did not suit your personal preferences. - We aim to provide a comfortable environment. While we are sorry to hear that your trailer was almost stolen, external factors are simply out of our control. - We strive for transparency and every aspect of our furniture and fixtures can be seen and detailed in our listing and photos. We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.