Perfect For Large Groups, Heated Pool Access

Thank you for your feedback. We're very sorry to hear about the concerns you experienced during your stay. We want to note that on May 17th, we reached out proactively to ensure everything was going well and to ask if there were any maintenance issues needing attention. At that time, you responded, “Not right now. Thank you for checking!” We did not receive any further communication during your stay regarding the possibility of bed bugs or any of the maintenance items mentioned in your review. Had we been made aware of these concerns, we would have responded immediately and taken all necessary steps to inspect and resolve any issues to ensure your comfort and peace of mind. Additionally, the guest who checked out prior to your arrival did not report any such issues, and guests who have stayed since have not reported any signs of bed bugs or bites. We take these matters very seriously and always act promptly when alerted. Thank you again for your comments. Your feedback helps us continue to improve, and we wish you the best in your future travels.-SBVR Team