We rented this property for our family of 5 because of the backyard with pool, hot tub, putting green, fire pit, etc. All 3 of my kids said the first thing they were going to do was jump in the pool. First disappointment was we get there & pool was cold. I called management company & someone came within the hour so I thought that was a good sign. He could not fix it but was going to get a hold of the pool company. What happened the next 4 days was a back and forth between myself & whoever was working at AMI at the time I would call. I was told each day the pool company was coming “this afternoon or next morning.” Then every time we came back to the house after being gone my kids would run to the pool to check and continually be disappointed. It was awful. We are from Iowa and they would have been in the pool morning, afternoon & night. Instead of the property company keeping me informed & adjusting as needed I had to chase them for answers. Finally I was told on day 4 of our 5 day vacation it was unfixable. I then had to ask for compensation & then negotiate that. I felt like I was at work while we were there. They liked the phrase “out of owner’s control.” Yes, but how it was handled & I was jerked around with was not.
We have been using VRBO’s for over a decade & this is my first bad review so renters beware.
Besides that I specifically emailed 3 questions: Are there beach and/or pool toys, a youth life jacket & a hair dryer. I was initially told no to all 3. Then I was told no to the first 2 but yes to hair dryer. On our way to the property we stopped to buy beach toys, pool toys & I packed a life jacket. When we arrived guess what was in the garage?? Yep, beach toys , pool floats & a youth life jacket.
Some good: Beds are comfortable. My kids liked the pool table. Grill worked great & we loved the ice machine inside & outside.
Kitchen stocked well enough.
FYI: Hotel hand soap, enough dishwasher detergent for 2 loads & 1 Tide pod. No extra trash bags.
There are 4 patios but only 1 has furniture.
It’s hard not to sound like sour grapes but it looked so good in the pictures & my kids were hyped. Thank goodness we had great weather for the beach.
