On DCs Doorstep! Family Friendly 2 bed Cap Hill Apt - Permit!

Hi John, It's great to know you and your family enjoyed your time here! Thank you for sharing your feedback. It was a pleasure hosting you and we hope to have a future opportunity to welcome you back!

Hi Amy, We're glad you were pleased with the location! It was great to host you and we hope to have a future opportunity to welcome you back.

Hi Kara, We are happy you found the location convenient and you would stay with us in the future. It was lovely to host you and we are looking forward to welcoming you back!

Hi Mary, It's great to know you were happy with the space and your stay overall! It was lovely to host you and we hope to have a future opportunity to welcome you back.

Hi Hannah, It's great to hear that you enjoyed your stay and the neighborhood offerings! It was a pleasure hosting you and we are looking forward to another opportunity to host you again in the future.

Hi Ken, We're glad you liked the space! We weren't aware of any issues with the water temperature at the time of your stay and are sorry we missed the opportunity to check on it for you. Overall, it was a pleasure to host you and we hope to welcome you back in the future.

Hi Becky, We are happy the location was a great fit for you and you enjoyed the space overall. We value transparency and we share in our listing there is a family living upstairs and everyday sounds and noises of family life (footsteps, stairs, kids playing, etc.) can be heard in both directions. You will undoubtedly hear them (and they will hear you) as they go about their everyday life. We're sorry this has affected our rating. Thank you for allowing us the opportunity to host you!

Hi Shannon, Thank you for sharing your feedback. We regret that we failed to meet your expectations. It's great to know you were pleased with the cleanliness of the space and the neighborhood. Thanks again for allowing us the opportunity to host you, best of luck in your future travels!

Hi Alanna, Thank you for taking the time to share your feedback, we regret to learn that these issues arose, as this is not a typical experience of our guests. As you may recall, we shared with you a copy/screenshot of the check-in details we had sent by email, along with the property guide to include all of the pertinent details for your upcoming stay, including parking options in your booking confirmation in addition to a follow up email prior to your arrival. We provide this information to all of our guests upon booking in preparation for a seamless arrival. In all fairness, we did provide you with the access instructions within 13 minutes of being notified while you were at the property so you were able to access the unit without hesitation. At this time, we did inquire if you received the check-in form as we did not receive it per our previous requests, you did advise that you did not receive it, we sent it to you again with the contact details provided during your booking process. We wish we would have known that you were having trouble with the coffee pot at the time of your stay, as we would have been eager to troubleshoot and provide assistance to you, our team is always readily available for our guests throughout their stay, should any challenges arise. Overall, we are glad that you enjoyed the apartment and would love to have the opportunity to host you again should you return to Washington!