Wolf Creek Castle at Bear Mountain Resort Big Bear

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic stay at our property and that it exceeded your expectations. Providing a spacious and comfortable space for our guests is always our goal, and we're delighted that you found the house to be even better than the pictures. We're also pleased to hear that the owner was responsive and caring, and that our managing staff, despite being busy, were still able to provide responsive assistance. Your kind words mean a lot to us, and we would be delighted to welcome you back anytime! Thank you for choosing our property for your vacation, and we hope to host you again soon!

Sergey, we’re sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the standard we strive for, and we regret that our team’s response did not meet your expectations. We take cleanliness very seriously and did offer to send housekeeping over to address the issues, but this offer was not accepted. We have addressed this with our housekeeping team to prevent future occurrences. We hope to have the opportunity to host you again and provide a much better experience.