Sea Captain's Suite: Cozy Retreat in the Heart of the Downtown New Glasgow!

Thanks! Glad you enjoyed your stay.

Sorry we did not meet your expectations. On VRBO, a review rating of 8/10 indicates a "Good" overall rating for the property. This means the property has generally positive feedback from previous guests, but there might be some room for improvement. Please let us know what could be improved.

Arranged my schedule to accommodate guests request for early check in, which he didnt even use. Guest required an excessive amount of communication pre-stay. Guest should have looked at the 30 photos in the listing prior to booking, the beds and kitchen are clearly shown. I use that faucet daily when cleaning the apartment. Safe travels.

Sorry we did not meet your expectations. On VRBO, a review rating of 8/10 indicates a "Good" overall rating for the property. This means the property has generally positive feedback from previous guests, but there might be some room for improvement. Please let us know what could be improved.

Thank you for your feedback. Exceptional service was provided with prompt, friendly communication and thoughtful touches like a "Class of 2025" sign, sidewalk chalk greeting, and personalized local recommendations. The apartment is professionally cleaned and maintained by the owner. You noted yourself that "the place was clean" and "the landlady nice." No concerns were raised before, during, or after your stay. The listing clearly states the apartment is cozy and 300 square feet. There are 32 professional photos accurately showing the furniture, layout, and size, including the living room beds and bunk room. Expectations were properly set; if you wanted a larger space, booking a larger unit would have been more appropriate. The location is accurately described and photographed, directly across from Sobeys Westside Plaza and steps from downtown and the bridge. Any dissatisfaction with the location appears to be personal preference, rather than an issue with the listing’s accuracy. We offered thoughtful amenities, including complimentary toiletries, a stocked kitchen, snacks, drinks, breakfast items, board games, books, and personalized local guides. We take pride in offering a clean, well-equipped, and honestly represented space. While we strive to meet guest expectations, it is important for guests to review listings carefully to ensure a good fit. We stand behind the accuracy and transparency of our listing. We wish you the best in your future travels.

The review is quite different from the comment you wrote in my guest book April 25. “We really enjoyed our stay and are so grateful for the location! Love waking up and walking over to Sobey’s for our free coffee. Overall great place and great environment to stay in. Thanks for the great stay!” There is a 2-3 seat wicker couch at the dining table and a day bed to use as a couch. The bunk beds were purchased new from the retailer July 2024. I just hosted a family of 6 this past weekend they commented: “Our kids had fun and we felt like home… definitely we will plan to visit again soon.” No concerns were raised before, during, or after your stay. The listing clearly states the apartment is cozy and 300 square feet. There are 32 professional photos accurately showing the furniture, layout, and size, including the living room beds and bunk room. Expectations were properly set; if you wanted a larger space, booking a larger unit elsewhere, would have been more appropriate. Any dissatisfaction with the location appears to be personal preference, rather than an issue with the listing’s accuracy. We offered thoughtful amenities, including complimentary toiletries, a stocked kitchen, snacks, drinks, breakfast items, board games, books, and personalized local guides. We take pride in offering a clean, well-equipped, and honestly represented space. While we strive to meet guest expectations, it is important for guests to review listings carefully to ensure a a good fit.

This was a review from a family of four who stayed recently through another site: "was a good stay the host was very friendly we had a family night she sent us all the information of what was going on around us and gave us lots of ideas for stuff to do". This was a review from a group of 3 women who stayed prior to you, through a different site: "Great location! Check-in 5 Cleanliness 5 Accuracy 5 Communication 5 Location 5" The photos of the apartment are new, accurate and current and give an accurate depiction of the size, space and layout. I have a family of five staying, my brother's (2 adults, 3 children) and the space was designed for them. Not many places or hotels have comfortable sleeping arrangements for larger families. The luggage racks fit on either side of the queen bed. The door does open beyond 90 degrees, which is what most people expect. I'm sorry this disppointed you. The trundle does fit completely under the bed, concealing the wheels, unless the bed has been pushed back or moved by the occupant. I will order stoppers to prevent the twin bed from being moved and/or a headboard to go along the length of the daybed (to prevent if from being moved). You describe the space as crammed, while other guests have commented on the other site, that it is uncluttered. Thanks for your feedback and comnents. It sounds like spending more money and renting a 2 or 3 bedroom home might suit your needs better in the future instead of an apartment.