2/10 Forfærdeligt
Michela D.
17. april 2024
Synes godt om: Rengøring, beliggenhed
Synes ikke om: Kommunikation, annoncens rigtighed
Disappointing
The unit itself is pretty decent. 5-8 minute walk (in boots) to a cut through that leads to the base. Downhill walk to the base, but uphill to the house. Host provides board games & toiletries (shampoo, conditioner, soap). Kitchen has basic cookware / coffee maker. The parking lot does allow you to have 2 cars.
Beware, the hosts requires you to sign a separate rental agreement off of VRBO’s website.
Our issue wasn’t with the unit itself, but was with the hosts. We arrived in Feb to find that the hot tub had been out of commission since Dec. The host never contacted us ahead of the stay to let us know. If we had found out ahead of time, we would have requested a refund and found another unit. We also arrived to learn that the dishwasher was broken and wouldn’t be fixed until our last day.
The host did refund only the cleaning fee to cover the lack of hot tub & act as a refund of disposable plates/utensils. That said, it was not by any means sufficient or comparable to the overall price of the stay. We specifically booked this unit & PAID THE PRICE of this unit to have a hot tub during our ski vacation.
If you don’t reach out to VRBO within 12 hours of your stay - you are not covered under the “booking guaranteed” policy. After that, any refund is up to the host. The host here does not seem to care that they misrepresented the unit and defrauded its guests.
So just remember, if you stay here, have Customer Service number ready to go within 12 hours.
Michela D.
Overnattede 4 nætter i februar 2024