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Thank you for taking the time to share your feedback, and I’m sorry your stay didn’t meet your expectations. Our cabin was built by hand from hemlocks harvested right on the property, and we’ve worked to keep its rustic, authentic character, so it offers a very different experience from a modern luxury cabin rental. Most of our guests love it, but we understand it isn’t for everyone. That said, we always take cleanliness and safety seriously, so I’ve followed up with our team on each point you raised. We noticed the issue with the kitchen backsplash tile after you checked out and immediately resecured it to the wall. And because the cabin sits in the woods, cobwebs are a constant challenge. We have the cabin treated regularly by a pest control company, but with the rafters being over 14 feet up, cobwebs there can appear between deep cleanings. The loft ladder is shown in the listing photos and description, though we know it can take some getting used to. We’ve added another note to the listing so future guests can decide before booking. We also replace our towels, sheets and comforters regularly to keep them fresh, so they may differ from what’s shown in the photos. We’d have been glad to address these issues during your stay if we’d known, so we encourage guests to contact us right away if anything isn’t right. Thank you again for staying with us.