Den Rabarber Retreat - 2 BR Downtown Anchorage

My apologies for any inconvenience this caused, and thank you for taking the time to share your feedback. We truly try very hard to make sure our guests have a positive experience. I honestly am surprised about your Starre comment because we made sure the listing description and photos clearly show that it has multiple floors from the photos showed that there are stairs and to be exact, there are 12 stairs from the main floor to the upper bedroom area and the similar number to the basement. Also, I’m sorry you did not appreciate my design for the second bathroom in the basement with a Japanese inspired vibe with the slatted wooden mat in that bathroom is known as a Sunoko. The primary bathroom upstairs is a more conventional bathroom with a conventional shower and bathtub and everything you need. Again, I’m sorry you didn’t like it, but I go out of my way to make sure guests know there are steps. You can tell from seeing the pictures, and we also explain the shower and bath area for the second bathroom. My suggestion for the future is to pay particular attention to the description before booking so you are not disappointed, because none of us are trying to make guests less comfortable. Please remember these are our homes, and we are sharing them with guests. We are not creating a space like a hotel, which is exactly why reading the description matters. If anything is unclear, please ask the host in advance so there is time to make adjustments. Best regards, Veronica

Thank you so much for your feedback. I’ll review the description, but it does mention that it’s a historic duplex built in 1944 with two separate units. I also double-checked the photo—you can see the door to access the unit clearly, while the old front door, which is no longer in use, is partially blocked by a tree. While I restored the duplex with a lot of care, trying to preserve its charm, and added a lot of Alaska Native art, it’s still an older home; I'm really glad you appreciated the location—being so close to everything, including a grocery store and a cozy coffee shop around the corner, which is unique in Anchorage. I’m happy you enjoyed those elements. Thanks again for your feedback and for choosing to stay here.

We are glad you enjoyed the location of our home, and we're sorry that some elements did not match your expectations. We would like to provide some clarification on a few points in your review that were not particularly fair: It’s true, this isn’t a hotel but it is a sweet place that we take great pride in, especially the Alaska artwork which is why we have a security system. The notification system on our doors are set to protect our possessions and artwork. There are no cameras, and we are not monitoring guests, simply trying to keep our home safe. We messaged you because we we're able to tell whether or not you had successfully been able to check in. You mentioned the laundry being open, which it shouldn’t have been. My apologies; it was simple enough for you to turn the key to lock it. We made it clear that this is our home we are renting, and that we have some of our personal possessions in closets; the dressers we empty and there was plenty of available space for your personal effects. Also, I leave items in the pantry and some essentials like milk, eggs and condiments for guest use. After you left your comments, I confirmed that while a couple items had expired, they we still fine for consumption. I try not to waste food. Lastly, you had my contact information and were welcome to reach out to me if you had questions or concerns. I am sorry that you felt inspired to leave a critical review as we take great pride in my home and garden. Best regards, Rhubarb