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Unfortunately, we cannot please everyone. When you texted at 12:30am on New Years Day and said you forgot your pillows and could you get more, I came right away and brought you more pillows on a holiday in the wee hours of the New Year. You forgot to mention that in your review.

We are sorry you didn't enjoy your stay. You called and said the AC ran on and off all night (we are located in the south and it is extremally humid). You said, it smelled funny. I told you that my husband would be down and would just change out the AC unit (it is a ptac). The owner, Donnie and my husband were down there and were changing out the AC unit within 15 minutes of your call. Neither one of them smelled anything. Your husband continued to complain about how long the drive was down to the cabins from Michigan. He complained that he missed the 3 German Shepards that shared his bed at home. He complained that people ride to close to you in this area on these mountain roads. He was seriously completely unhappy and nothing we were going to do was going to change that. You then called the next day and said you were leaving early and it had been an adventure. I hated that you weren't happy and I told you that we hadn't had these complaints before. Most people are very thankful to have an AC unit that works and runs all night when it is hot and humid. The AC unit that was pulled out was fully checked over by an HVAC tech and nothing was found to be wrong with it. No discussion was every brought up about switching cabins, and no discussion was every brought up about a refund.