Pyrgos Exquisite villa 1 ,private pool,South Crete

Dear Evangelos, Good morning!! We do appreciate the time you have taken in order to share a review regarding your stay at the villa!! We truly sympathize with all the inconvenience that you have experienced during your stay!! We would like to make a comment on all the points you are making!! Firstly, about the parking area, keep in mind that since the villa belongs to a complex of villas, a direct parking space is clearly difficult to provide!! About the concrete structure in the pool area, we totally understand the uneasiness you have experienced, but shade is provided for sure in particular spots!! You understand for sure that shade cannot be guaranteed to be given for the whole space!! About the AC units, it is mentioned from the very start how the system does work!! Lastly, about the comment for the lack of a bathroom shelf, your comment will be forwarded to the maintenance team!! Thank you for noticing!! We do hope to welcome you, though in better circumstances some time in the future!! Kind Regards, Oreo Group Reservations Department

Good evening, Thank you very much for taking the time to share such detailed feedback with us. We are very pleased to hear that you enjoyed the excellent location and that, overall, you had a pleasant stay. We are sorry to hear about the difficulties you experienced, particularly regarding the insects entering the property. We fully understand how unpleasant and concerning this must have been, especially during the first days of your stay. We also appreciate your comments regarding the quantities of toiletries, the absence of televisions in the bedrooms, the lack of additional privacy around the apartment, and the BBQ area. Your suggestions regarding insect screens, privacy and improvements to the outdoor facilities are particularly helpful, and we will share all of your feedback with the property team for consideration. We truly appreciate your constructive suggestions and are glad that you still enjoyed the location. Feedback such as yours helps us identify areas where improvements can further enhance our guests' experience. Kind regards, OreoTravel

Good afternoon, Thank you very much for your wonderful review and for taking the time to share your experience with us. We are truly delighted to hear that you had such a pleasant and carefree stay. It is especially rewarding to know that the improvements mentioned in previous reviews met your expectations and helped make your stay even more comfortable. We are also very happy that you appreciated the cleanliness, the services provided during your stay, and the friendliness of our team. At the same time, we would like to thank you for your constructive feedback regarding the check-in communication. We truly appreciate your understanding, and your comments will help us improve the coordination and clarity of our communication for future guests. It was a pleasure hosting you, and we would be more than happy to welcome you back again for another relaxing stay in Crete. Kind regards, Oreo Travel

Good evening, and thank you very much for your detailed review. We are delighted to hear that you enjoyed the modern villa. It’s wonderful to know that these aspects contributed to a pleasant stay. We also appreciate your detailed feedback regarding the kitchen supplies, dishwasher, towels, and parking arrangements. Your comments are very helpful and will be taken into account to improve the guest experience. Thank you again for your constructive feedback. It was a pleasure hosting you, and we hope to welcome you back in the future with an even better experience. Kind Regards, Spiros Louloudakis Reservations Department

Good afternoon! Thank you for taking the time to leave a few words for our villa! Being brand new the whole villa complex needs some time to adjust and correct a few things but we are thankful for informing us and in our turn, we will inform the owner! We hope you will visit us again and see the changes!