NY LUXURY VILLA i Gated Beachside Community. Gå til Beach Club.

Many thanks Jenna, for writing your appreciation on behalf of the party! I do hope that some, if not all, of the guests will come back to Casa Alma. We thoroughly enjoyed having everyone here. With very best wishes, David

Many thanks for your shining review of your stay at Casa Alma. We are very grateful for your kind comments and would love to host your clients again. Your lovely ladies were a tonic! 👏👏👏🙏🙏🙏

Hello Meredith, Many thanks for your glowing review! We are delighted that you had such a good time and would love to have you return to Casa Alma. We’ll show our appreciation by discounting your next stay. Best wishes, David, Eddie and Sarita

Many thanks, Michelle, for your positive, appreciative, review. You were great guests, respectful and fun loving! I hope that you decide to return to Casa Alma, one day. We'll be ready to welcome you like old friends. Sending Sara's best wishes and mine, to you all! David

Many thanks for your positive comments Bruce. We hope to welcome you and your guests again to Casa Alma where you can be assured of a warm welcome. Regards, David

Hi Kristin, Thank you for your glowing review! We're so glad that you loved Casa Alma and were comfortable here, also that everything worked out well for your party; especially the catered meals and the beach club. You were the perfect guests. We'd love to see you return! Wishing you, Randy et al, a very Happy Holiday Season and a bright New Year! Sincerely, David

Many thanks Crae for your glowing review of Casa Alma. We’re glad that you appreciated our service, especially Sara’s housekeeping and hope that you and your family return to spend a relaxing time here again in beautiful Playacar Phase 1! Kind regards, David

Many thanks, Amanda, for your positive review of Casa Alma and the services we provide. You and your party were the perfect, respectful guests. We sincerely hope to have you return as VIP guests in the not-too-distant future. With all good wishes for this bright New Year! Kind regards, David & Nati

People seeking perfection are impossible to please because, despite all our efforts, we are simply not perfect and neither is Casa Alma! But we do strive to maintain as high a service as possible, to meet our guests’ expectations and satisfaction. We provided our usual free, customised, food and beverages and shopped for additional items requested by Judy, prior to her party’s arrival to save them shopping on their arrival day. We stocked the fridge and made the usual exhaustive preparations to present Casa Alma, including flowers in all rooms. In her Review, Judy made these positive comments which we truly appreciate: 1) “We had a great stay” 2) “David was extremely helpful and attentive to our concerns” 3) “David responded right away” 4) “I would definitely recommend Casa Alma…” However, despite these positive comments, Judy marked us down to a 4-Star rating, in lieu of our usual 5-Stars, because of the “inconvenience” associated with attending to her “minor issues”. I understand that it can be inconvenient to have someone (me, a plumber or electrician) visit the villa when you are at home, but we were discrete and attended to and resolved these issues quickly. However, apparently, Judy was not tolerant to our need to attend to these “minor issues”. That's regrettable because it’s disheartening to be judged negatively….. potentially harming our business….. rather than to be appreciated for providing a concierge-quality service.

Dear Daniela! Thank you so much for taking the time to write such a wonderful review. I’ll be sure to relay your comments to Sara and our chef, Candy. From our point of view you were all such perfect guests; respectful of the house and appreciative for any help and support we were able to give you. Please come back! We’ll be waiting with open arms! Warm regards, David

Many thanks Mary for an outstanding review and confirmation of how much you enjoyed staying at Casa Alma! We were delighted to have you here and enjoyed your gregarious company! You Oceans Nine certainly know how to enjoy yourselves. We wish you a better result in the Superbowl next year! So please come back to see it! Warm regards, David

Hello Chris, Well, I think that's the best review yet, so maybe we're getting better! I'm grateful and encouraged by your thoughtful review that reflects how appreciative you were of our efforts to make you feel good at Casa Alma. We do our best to make guests feel comfortable and that you are greeted with a well-stocked fridge, with food and beverages so that you don't need to go shopping, on arrival. You were the perfect guests, friendly as family and well-travelled to be discerning. And Sara was impressed with all of you and really appreciated your generosity. We would really love to host you all again but, depending on the time of year, you might want to come in a smaller party for a much-reduced rent. Meanwhile, thanks again and be safe and well. Very best wishes to you all, David

Dear Sara, Thank you so much for taking the time to write such a thorough and thoughtful review. You said that Casa Alma was a perfect house, well you and your company were the perfect guests; friendly, respectful and even tidy! Sara loved you all! We do hope to see you all again but if your group is smaller, I’ll be happy to offer you a cost-effective rent to entice you back! With kind regards, David & Sara

Dear Skylee, Your amazingly well-written, thorough and complimentary review is the best we’ve ever received! Many thanks indeed for taking the time and consideration to write it. I shall pass on your glowing comments to Sara, Bruno and Candy and hope to have an opportunity to see you all again at Casa Alma. Sincerely, David

Thank you Cindy for your review comments. I’m sorry I didn’t have the opportunity to meet you all….. Bruno was very complimentary. But maybe you’ll decide to come back to Casa Alma and I’ll see you then. Best regards, David

Many thanks Chad, for giving Casa Alma an excellent review! It was a pleasure to meet your family and Tiffany’s boys. You were a fun group, appreciative of our hospitality and respectful of the villa. We’d love ti be able to compensate Tiffany and spouse for their lost Covid-spoilt trip. Kind regards, David

Hello Eduardo, Many thanks for taking the time to write this exceptional review! I could write a similar glowing review of the opportunity to meet you and your family. You were the perfect guests and warm personalities. I'd love to host you again sometime. Meanwhile, be well and take care and enjoy the Holidays!. David

Hi Benjamin, Many thanks for your positive description of your stay at Casa Alma! We were delighted to have your party of two families to stay and it was clear to see that you enjoyed yourselves and made the most of your visit with regular excursions.. You appreciated Sara's work and she responded by giving you full marks for cleanliness! It would be a pleasure to have you all return and an opportunity for me to offer you a discount..... With kind regards, David

Hello Carol, Many thanks indeed for taking the time to review your stay at Casa Alma. And for your glowing comments. I’m so glad that you had such a good time. You were perfect guests so do come back! Warm regards, David

Many thanks, Claudia, for your very positive review. It was a delight to meet you and your lovely, kind family who all voiced such appreciation for Casa Alma and the whole experience of staying here near the beach and also visiting the beach club. I was particularly pleased that you had Candy come to cook dinner for your twice. That’s a great way to enjoy the house and be pampered! Sending you our very best wishes and hopes for seeing you again. David

Thank you for your very positive response, Laura. I'm delighted that you enjoyed Casa Alma so much and that your extended family of 12 fitted, so well, into the accommodation Also that you felt well cared for, with Candy's Yucatecan cooking and Sara's housekeeping. You were perfect guests and we would be delighted see you at some future date. Kind regards, David

Many thanks Linda, for your thoughtful and positive response. We truly appreciate the time you took to write it because, no matter what is written about the houses by their Owners, "the truth of the pudding is in the eating" and so we rely heavily on complimentary reviews. We're so glad that you were able to fit so much into your 6 nights at Casa Alma and that you were able to enjoy the magnificent views from the top deck, in full moonlight! You were perfect guests, so we hope to see you all again back here, maybe for 8-9 nights, next time, with a discount for returning guests. If you do, Sara will prepare her impressive "Welcome Back" for you. Our best wishes to you, Ron, Lori, Greg, Marlee, Casey and Nick, David