The property manager informed us that they required a rental agreement (with credit card and guaranteeing any damages) three weeks prior to check in (and after the cancellation date). Why not disclose that upon booking? At check in we found a ton of wasps outside and at the front door, a spider in the bedroom, no kitchen towel, loose floorboards and loose tiles around the pool, and a VERY dirty pool. The first night was very hot while we slept, which we thought was a balancing problem in the bedrooms, but when we got up, saw the thermostat was 77 degrees at 700 am (in July in Florida!) we contacted the property manager and they had the problem fixed that day. We stayed outside because it was too hot inside. We got no apology for our inconvenience, and when I requested a refund for the first night for our discomfort in a hot house, we were told that we didn't notify them fast enough for a refund! Still no apology. Throughout the weekend, the pool cleaner never showed up, so we had to swim in the shallow end only (the deep end had debris and sand at the bottom) and the roof started to leak in the living room. We used the propane grill, but had to clean the grease out of it before it could be used. There was a broken towel rack in the master and the bathroom tv is not usable because there is no remote, burned out light bulbs, and a dog toy under the couch. I've never left a negative review, but this was a big disappointment, especially for the price. Buyer Beware!