PARADISE I BAHIA DELFIN / BEAUTIFUL 1. GULV, POOLSIDE, OCEANVIEW, GOLD ZONE

Thank you Steven, I appreciate your review, Regarding the toilet paper, we do provide 2 toilet paper for each bathroom, and one paper roll for the kitchen, a dish soap for the dishwasher, an a different dish soap, if the guest doesn"t want to use the dishwasher, they were under the sink ( Cascade , a green bottle ) and the other one was a Mexican brand AXION, and also was another one on the shelves above the washing machines. We do provide enough towels in each bathroom for the 6 people that are allowed into the condo, we also provide a coffee maker and filters. But , you are right when you mention, that we do not provide coffee, foil , pool or beach towels, but we dind"t offer that on the information we provide on this site. We used to have beach chairs, and pool or beach towels on the condo, even a beach tent, but several times we had to be replacing those, because some guests took them from the condo, so I decided 4 years ago no to have those items. Regarding the outdoor furniture, The Condo does have a wicker table with shells , and 4 chairs that are outside, if you don"t like it is another thing. And I don"t think it is fair that you are surprised, because there is a picture on this site with that table and chairs Same thing with the trundle bed, all the mattress on the condo are SEALY brand, and its the first time, after several years renting the Condo that somebody complaint of the beds, on the other side, I have lots of guests that tell me, that they love the confort of the beds. or was it uncomfortable because you didn"t know how to use it And least, the pans, you said that are horrible pans for cooking, and it is the first time that somebody complaint of the pans, as matter of fact , the day before you arrived, we have guests leaving the condo, they stayed for one week, and they didn"t have any complaint, as a matter of fact, they are already planning to come back the first week of April, but following your complaint , I personally will check the pans , and if it is necessary , I will replace them at once. I don"t understand you, you have my cell phone, we talk by phone twice the day that you arrived, I even help you, giving you the instructions to open the window of the main bedroom that you couldn"t open , and ask you if everything else was fine and you said yes, I don"t understand your complaint, first of all, you reservation was supposed for 2 persons, and you show up with another 4 people, and that"s fine with me, the condo its for 6 people and also, I don"t understand why you dind"t call me me, or sent me a mail to tell me that somebody from your group broke a small mirror on one of the bathrooms, Again thank you for your review, and truly apologize for all the inconvenience, I take pride in my condo, and always try to have my guests happy and enjoying the Condo, I will make sure that some of the issues that you mentioned are addressed , and hopefully I do have the opportunity to have you visit my condo again, Sincerely Fernando

Thank you for taking the time to review our property we appreciate the feedback. Sorry for 2nd degree burns on the wrist on a member of your party and for any inconvenience it may have caused the coffee maker. The coffee maker was already replaced with a new one. Regarding the ¨ light bulbs missing, broken coffee pot, water doesn't draining from shower in second bathroom, and unsightly mold on wall in living room ¨ You didn´t reported to me or the front desk, Any time there is an issue with anything on our property please let me know right away as I will turn in a maintenance repair and have it fixed immediately. We had the interior of the condo repaired and painted last November so not sure why there is a unsightly mold on wall in living room and why the paint would be pealing but a I do know that the moist salt air is hard on paint. The problem its already fixed, and the condo painted again. Regarding that it was also the most expensive, and that there are condos that can be rented for 10%-!5% less You know , because you said ¨ I have stayed at many condos at this location ¨ that those are condos not at the Golden Zone , not in front of the beach, not near the pool, thats why probably were cheaper . The location of this condo, its on the Golden Zone, and it is in the best location of the Golden zone, 10 steps from the pool , 10 steps from the beach, has WI-FI, SKY , and cell phone signal, all the condos on the golden zone, are at the same price or even more expensive. I take pride in my condo and will make sure that all maintenance issues are addressed and repaired. Again thank you very much for your review and hopefully that you had a good time in San Carlos. We hope that you visit our condo again

Thank you Richard, for taking the time to review mi property, I appreciate your review. Regarding the issues that you mentioned, First the parking lot, starting the summer 2021, the administration of the complex , started applying a new rule because of the high occupancy of the complex, an it is that only one car per condo can be parked inside the complex, sorry I didn't mentioned to you, but you didn't mentioned to me that you were bringing two vehicles, next time I will ask. I did send you the check in information 1 day before check in time, and that wat I actually do, send the information 1 day before the arrival day Begging today, on new reservations I will send the check information as soon as the reservation it is confirmed Regarding bedroom 2, you are right that doesn't have a dresser, and the reason it is because of the dimension oft the room, the only way to accommodate a king size bed instead of a queen or a double bed, was to take out the dresser, and we decide to have a hanging closet instead ( decent size )with enough hangers, Regarding the fuse bulbs and the dryer, I already took care of that issue, as matter of fact , every time that housekeeping does the cleaning of the Condo that have to report to the front desk tose kind of issues, and I Think It was a miscommunication between them, so they failed to report it to maintenance Regarding the grill, that grill doesn't belong to the Condo, belong to other condo within the complex, the guest before you took it from other condo and left it there I don't provide my unit with a grill, because all the time its a problem with it, people forget the coal inside, or they make a mess of the grill an the patio floor, so since 2015 I decided to remove the grill , I don't offer a grill in my Condo, I cannot control if one guest go a borrow a grill from other condo, what I will do beginning today, is to tell housekeeping, that if that happen again, to remove the grill from my unit right away. Regarding the toilet paper with provide the condo with 4 toilet papers, 2 for each bathroom ,and 1 kitchen paper roll, Before, I used to have enough toilet paper, and sometimes I found out that packages of toilet papers a garbage bags disappeared . Last but no least, the internet, I don't understand you, you had the problem on Thursday morning, I do have a question for you, Why did you wait until the following day to report it to me, As soon as I received your message Friday noon, I called the company that provide the service, and they told me that was not a router problem, that was a different problem a that they will try to do their best to fix it right away, unfortunately you were living the following day , the problem was fixed that Saturday, later on the day Again thank you for your review and I truly apologize for all your inconvenience, I take pride in my condo, and I will make sure that all the issues that you mentioned are addressed, and hopefully I have the opportunity to have you visit my condo again Sincerely Fernando