At first glance, it looks very nice with large rooms; However, that is where the positivity ends regarding this property. Every morning, but the last morning had some type of animal or human feces on the stairs on both stairways to the property which is faster to take as the staff uses the elevators and take up the entire elevator.
Disappointing amenities as the Spa didn't work at the pool we were at for 2 days. My son wanted to play some basketball and that area is embarrassing. A torn and barely hanging net on the rim (Nets usually cost about $2.00 and this couldn't be replaced?), the basketball had no outside texture that helps to handle the ball as it was bald (BBalls can be purchased for less than $20.00) wanted to use the paddleboats; however, the people there said the deck was wet and the boats were not available. We walked down to the deck and it was NOT wet, so then we went back to the activities center and was told this time it was because of the wind, which was not very windy at all, and then we were told it was the Supervisor's decision who we asked for and was not able to speak to. However, with the basketball court and backboard in such bad shape, we were probably better off and safer not using the paddle boats as they were probably not kept up like the basketball court.
We used the pool towels that were put in the unit and when we got the maid service, the pool towels were not replaced. We called and asked for the pool towels and they said they would bring them and yet they were not brought. Next day, we asked again and was delivered a bag of towels with every towel but the pool towels. Finally on 3rd attempt, we actually received pool towels and another large bag of other towels. You provide a coffee machine and coffee but know filters....we went and bought some and we left them there.
The carpet in the master bedroom appeared very dirty with ground in dirt, as we spilled some water and when we were trying to clean it up, the towels were absolutely black.
The resort is in a good location; however, it was obvious to both of us that the so called resort doesn't seem to pay attention to the little details such as amenities that appear to be kept up and keeping feces off every level on each of the stairwells.
Needless to say, we will be looking at somewhere else to stay when we return to Orlando.