3 Bed Apartment with Free WIFI in Vilamoura

Muito obrigado pela sua Opinião que também responder que infelizmente aqui ou em qualquer parte do Mundo os eletrodomésticos também avariam e a Sra nunca deveria ter entrado antes das 16 horas! Pois estamos a resolver o problema quando vocês entraram antes das 16 ! E ficou resolvido pois tivemos de trocar -lo por um novo! Lamento não entender a situação Agradeço a sua opinião , mas a Sra. deixou o apta bastante sujo paras os novos clientes , como salienta que o apt não estava bem limpo deveria tê-lo deixado em melhores condições obrigado e fiquem bem

In response to the feedback report: (i) The works …which involved replacing the railings …was a much a surprise to us as it was to the guests …what we did know is at the last Condo meeting ..the owners agreed to the work being carried out …but this was to take place in the off season …When we complained to the Condo management company about the works ..they advised us that the company who they contracted experienced delays in sourcing and preparing the material for what us quite a major job …as the condominium has in excess of 40 apartments …and that unfortunately resulted in the project starting much later than initially indicated …they apologised for failing to advise us of the situation…unfortunately there is very little we can do in such circumstances and had we known beforehand we would most certainly would have brought this matter to the attention of the guests. At this time of year alternative accommodation options is a major problem as we are fully booked up .. in addition to which the Condo Management Company are completely within their rights to carry out the works which was formally agreed to by ALL the owners . As for the neighbour …she tends to “poke her nose in” and is a problem we need to manage (ii) The Condominium has a large communal area and there is ample space to relax in the sunshine …or shaded area (iii) Welcome pack …we do not normally provide a welcome pack …however should the guest request one beforehand we would be happy to provide …and for that there would be a charge …of €25.00. The feedback has been noted and perhaps in the future we could …after discussion with the owner …provide a complimentary wine and water. It must be mentioned that for late night arrivals we normally do provide some basic provisions …especially where the guests comprise of families with young children. Furthermore in terms of the Geraldine Downing Group ..they arrived during the day and the nearest supermarket is about 500m from the apartment … (iv) Mid stay clean …our policy is that for stays of 14 days or more we carry out a mid stay clean …shorter periods do not qualify for a mid stay clean …however should the client request a mid stay clean …this is no problem but there will be an extra charge (v) Shower …yes we were aware of this issue …the problem is that each “shower mixer” has a different fitting …this particular make is ROCHE …and the spare part was not readily available at local stockists just to note we have subsequently replaced the unit

Thank you Manon ...it was a pleasure to host you and your family / friends A big thank you also for leaving the apartment so neat and tidy ...despite you having an early morning departure ...much appreciated Welcome back anytime !