Lake Cabin på North Shore of Lake O 'the Pines

Glad your entire family enjoyed their stay

First to address some of your issues. The house does not have house numbers because it is too far from the road. The address is on the gate with solar powered lights on either side. There is a giant security light near the driveway and the house has patio lights strung on 3 sides that are on a dusk to dawn timer. You claimed the refrigerator was unusable when there was a small amount of liquid in between 2 ridges of one of the drawers. Should it have been there, absolutely not, but it did not make the refrigerator unusable. I am not sure how dust gets on the backside of a pillow sham, unless someone used it to dust off a trim board. The sink drain's finish is coming off, it was not toothpaste. The windows have a full sheet of plexi on the outside, so even if the open the windows you can't get in or out of the window. There is no reason for the window to be unlocked, but I have added it to my check list. When you called at 3 am to tell me the refrigerator was gross, there was dust on the bedding, dead wasp on the floor and you were taking pictures, I had to first clear my mind of no family member was hurt or dead and nothing was on fire. When I asked you were you really calling me at 3 am to tell me my refrigerator was gross, that's when you mentioned the hot water not working. I would have led with that. If you knew the hot water was not working earlier in the evening, why did you wait until 3 am to call? When I was trying to explain to check the water heater breaker, you mentioned the picture taking to me again. That told me you weren't looking for a resolution, you were looking for a free weekend. You said you were constantly concerned about your safety and the cleanliness, yet you stayed another night. Vrbo did not issue a partial refund, I issued you a full refund of my part and Vrbo did not refund any of their part. When someone stays at my house, I want them to enjoy themselves, feel at home, tell their friends how wonderful it was and to be planning their next trip back as they are pulling out of the gate. I would really like to tell you I am sorry that you did not have that experience at my house, but I don't think that was what you wanting. I think you got exactly what you wanted, free lodging.

Glad you enjoyed your stay and thanks to your friends for recommending us.