The property itself was clean, comfortable, and as described. We enjoyed our stay once we were able to get inside.Unfortunately, the check-in process was very frustrating. We never received the entry code before arrival and were left waiting outside the property for nearly two hours. We called the host multiple times without a response, and even VRBO customer service was unable to reach her after several attempts. VRBO ultimately provided us with a code so we could access the property. Because of the delay, we missed a reservation we had planned. The host did not respond until hours later. VRBO acknowledged the inconvenience and refunded our service fees.There was also a maintenance issue with one of the showers. The shower door was off its track, making it difficult to enter and exit safely.While the property itself was nice, communication and responsiveness from the host are extremely important to us. We typically choose properties with highly rated hosts because reliable communication gives us peace of mind when traveling. Unfortunately, that was not our experience here. If the host improves communication and addresses the shower door, this could be an excellent rental.