Recently, my husband and I were in Rochester because I was part of the Eastman New Horizons Orchestra camp. My husband chose this property because of its location and also because it looked like a quaint, pleasant place to spend a few nights. The owners have a “shoes off” policy in order to maintain quiet, so we were encouraged by that as well.
The rooms were very clean and well maintained, and essentials were provided. Unfortunately, the noise from above was quite loud. We could hear every footstep as people walked across the floor.
In addition to the noise problem, we also had a very bad experience with the female owner. Within hours after we checked out, the woman called my husband and accused us of having guests because we had used the extra sheets. Because my husband has a snoring issue, he often sleeps on the couch when we travel, and he uses the extra sheets to cover the couch.
As if being accused of being dishonest wasn’t enough, the owner blamed us for paint being scuffed off of the wall in the bedroom. For the life of me, I cannot think of anything I did that would have caused damage. My husband and I are retirees, and we are always respectful of the property of others. In thirty-eight years of travel, this is the first time we have ever received a complaint.