The Octagon House Med Panorama Majestætiske Mountain Views

Hi Priscilla and Mike, so glad you enjoyed your stay and thank you for the lovely review. We look forward to hosting you again. Thx Georgie :)

The Octagon is decorated with a variety of artwork and statues from around the world. Some are spiritual, some are traditional American art and others abstract art. The rugs that the guests defined as "prayer mats" are actually typical oriental rugs and runners. These lovely rugs are tastefully positioned on our floors to walk on as they would be in any normal home. As the guest mentioned, when they informed us that they were “uncomfortable” with our artwork, our house manager offered to come over and remove it. At first the guests agreed to that. That same day the guests also mentioned they were having a small dinner party with a total of 9 people, to which we agreed at no additional fee. Later that afternoon when our manager asked when she could remove the artwork, the female guest said that it was actually not a problem or necessary to remove anything. It was at this time she then mentioned they were actually planning a bigger event of 20-40 people, to which the house manager recommended talking with our rentals manager, as that usually requires prior approval and an area fee. Hot Tub - The tub is always cleaned and sanitized before guests arrive. The house manager was in contact with the guests a number of times during their stay and received no complaint about colored water coming into the hot tub. After the guests departed, we discovered the Jacuzzi controls still powered on (which could have potentially burned out the motor) and the inside of the tub covered with a darkish substance, plus a darker ring up high on the tub indicating someone had taken a bath(s) in that substance. Additionally, our house manager and cleaners were surprised and stunned by the conditions left behind by the guests. Sadly, these conditions reflected disrespect and an uncaring attitude for Lucile’s personal property, not to mention that these have and will incur extra time, energy and expense. These conditions also directly violated our house rules, guidelines and clear instructions about our appliances, to mention a few: 1) Multiple Doors were left unlocked and Lights left on. 2) Multiple Windows left open and due to high winds caused damage to 1 of the window frames 3) The AC was left on and set to 50 degrees during winter in Montana? 4) Kitchen was very messy. Food left all over the kitchen counters n floors. Lots of Dishes n sink and a spill on the stove went between the oven glass which will be impossible to remove! 5) Multiple Mugs/Glasses missing

Dylon we are disappointed to hear you had a negative experience but the feeling is mutual. It appears as though the Welcome Manual was not read: - Item 17) Security Cameras: These are turned completely off prior to your arrival. They are turned on only when the house is vacant - - between guests. - The rugs around the house are simply oriental rugs. - We attempted to communicate with you during and then again after your trip (about the severely stained comforter) but were unsuccessful. - We chose not to review you about the dishonest booking guest numbers, cleanliness and lack of communication; instead of leaving a negative review affecting your future travel plans. ** We have only ever received raving 5 star reviews from both VRBO and AirBnB.

Hi Dina, so glad you loved staying at The Octagon. Thank you for this lovely review. A/C is on the list :)