Elk Meadow House Mountain Getaway<br>

Thank you for the great review, Whitney. We are glad that you had a comfortable stay with us. We would definitely love to have you as one of our guests again in the future. We hope you will come back to Angel Fire soon! - Resort Properties of Angel Fire

Hi Jennifer! We appreciate your warm words. We are overjoyed to learn that your time at our resort was so wonderful. By letting us know what we are doing well and where we can improve, feedback like this enables us to continuously enhance the client experience. Therefore, thank you for taking the time to provide us with this useful response. We look forward to your next visit! Please feel free to contact us if you need any further information. - Resort Properties of Angel Fire

Thanks for taking the time to leave a review. We're glad you enjoyed your stay and hope you come back to visit Angel Fire soon! -Resort Properties of Angel Fire

Christelle, thank you so much for the kind words. We were really happy to help in any way we can. We want you to know you are welcome back anytime to be one of our guests again here in Resort Properties of Angel Fire.

Thank you so much for sharing your wonderful experience! Though in need of some updating, we are glad you enjoyed the amenities of the home apart from the stunning views, the outdoor space, and the wildlife too. We (including Sweet Pea) are looking forward to welcoming you back!

Thank you so much for taking the time to leave us a fantastic review, Chris! We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience with us. Your feedback is incredibly valuable to us, as it helps us understand what we are doing well and identify areas where we can improve. We acknowledge and appreciate your feedback, as it allows us to enhance our services and provide an even better experience for our guests in the future. We will look further into it. You are welcome back anytime here in Resort Properties of Angel Fire!

Thank you so much for choosing our property for your Christmas getaway, and we're thrilled to hear that you and your group had a wonderful time in Angel Fire, Jared! It sounds like your experience was filled with both excitement on the slopes and cozy moments by the wood-burning fireplace. We truly appreciate your detailed feedback, and we're glad to know that the house served as a comfortable respite for your group. We've taken note of your suggestions regarding the kitchen pots and pans, as well as the deck lights, and we'll look into making those improvements to enhance the overall guest experience. Regarding the trash disposal inconvenience, we apologize for any inconvenience this may have caused. We understand it wasn't the most enjoyable aspect of your stay, and we'll explore ways to make this process more convenient for future guests. It warms our hearts to hear that you found the house cozy, and perfect for your group and that the hot tub provided the perfect relaxation after your days on the slopes. We're also pleased to hear that the check-in and check-out process, as well as the garage amenities, contributed to a smooth and convenient stay. We'd be delighted to welcome you back anytime, and we'll strive to make your next stay even more enjoyable.

Thanks for taking the time to leave a review. Elk Meadow is the perfect spot for multi-generational gatherings. We're glad you enjoyed your stay and hope you come back to visit Angel Fire soon! -Resort Properties of Angel Fire

Thanks for taking the time to leave a review. Elk Meadow is the perfect home to view wildlife. It is wonderful to experience a close encounter with nature. We're glad you enjoyed your stay and hope you come back to visit Angel Fire soon! -Resort Properties of Angel Fire

Thanks for taking the time to leave a review. We're glad you enjoyed your stay and hope you come back to visit Angel Fire soon! -Resort Properties of Angel Fire

Thanks for taking the time to leave a review. We're glad you enjoyed your stay. The new homeowner is in the process of making changes and updating things like the mattresses. They recently put in a new mattress in the primary bedroom. Elk Meadow is a wonderful place to enjoy the outdoors. Please come back to visit Angel Fire soon! -Resort Properties of Angel Fire

Great guests to host! We hope they come back soon to enjoy all the outdoor activities Angel Fire has to offer. We do thank you for taking the to review this beautiful property. We are overjoyed to hear that you enjoyed your stay. -Resort Properties of Angel Fire

We do appreciate your review. We do apologize for the delay. Unfortunately, due to COVID we have had a shortage of housekeepers. We are back on track. We do hope that you come to visit Angel Fire again soon. It was a pleasure to host you. Resort Properties of Angel Fire

Hi Mike, We are sorry about the glitch with the double payment. It is a fault with our integration with VRBO/HomeAway. We did promptly refund your credit card on file, but some card companies can take 5 to 7 days to show the transaction on your statement. I also think there is a misunderstanding about washing the sheets and bedding. Guests are allowed to use the laundry machine during their stay. We do ask that upon departure to not start a load of sheets and towels. Our housekeepers take the linens to our commercial laundry center which is more sanitary. When guests start a load of laundry it slows our housekeepers down because they have to wait for the machines to finish their cycle. Thank you for your understanding. -Resort Properties of Angel Fire

Hi Jennifer, Thank you for taking the time to leave a review. We appreciate your feedback. We would like to address the issues you mentioned: 1) I was charged two deposits, neither of which I have received back yet, in addition to VRBO fees and separate management company fees. - We don't believe we charged for 2 deposits. Perhaps there was a fee from VRBO that was mistaken for a deposit. We actually put 'a hold' on the credit card instead of a charge and it is automatically released within 7 days of your stay if there is no damage. Your deposit was released but may take time to show up on your credit card. 2) Fireplace doesn't function properly (management attempted to assess and said it was a faulty design, open a window to deal with the smoke!), - The guests who stayed in the home prior to your arrival had no problem using the fireplace. The homeowners had serviced and cleaned it 2 times within the last 1 1/2 years (most recently this past November). We did not say it was a faulty design since there have never been issues before. We did recommend opening windows to help the smoke leave the home from the fire that was attempted. 3) The cell reception (ATT) is useless and there is no house phone. - We have no control over the ATT cell towers. This is an issue for all of Angel Fire when our population quadruples in size and several ATT cell customers are in town. The locals that use ATT don't like it as well. All of our properties have ditched their landlines. Very few homes in Angel Fire still have a house phone. 4) It claims it is 3.3 miles from ski lift but, actually it is 12-15 min away. -The distance of 3.3 miles in our description is accurate. Angel Fire is a rural community. During the winter there is snow on the roads that may cause the drive time to be longer than what it is in a city. 5) The management company was rude and exasperated when we inquired/ complained, eventually, we were issued a small credit (12/30/19) and have yet to have it reflected in our account. -It is unacceptable for our staff to treat any of our guests in a rude manner. We will definitely review this with our team regarding customer service. We did issue you a $500 credit, which is not a small amount, for the non-use of the fireplace. It was posted immediately after you visited our office. Thank you for your consideration, Resort Properties of Angel Fire

Thanks for taking the time to leave a review. We hope you come back to visit Angel Fire soon! -Resort Properties of Angel Fire