Utroligt Lejlighed med 3 soveværelser ved stranden

Thank you for your feedback and we’re glad you found us welcoming.  To clarify, as soon as we were made aware of the possibility of construction noise at a private residence affecting your stay, you were notified. We did not receive any follow up questions or concerns from you before or during your stay. As a show of goodwill, we provided you with the option to cancel with a full refund and extended a nightly rate discount to help offset any potential inconvenience. During your stay, we checked in regularly and there was no mention of the noise impacting your stay. Had we known it was significantly impacting your experience, we would have gladly discussed options with you at the time including the possibility of relocating you to another available unit. In addition, all amenities are clearly listed and available as advertised.  While the construction at the private residence is outside of our control, we understand it can impact the experience and regret that it affected your stay. Guest comfort is a top priority which allows us to be a #1 rated specialty lodging in Belize. We always encourage guests to reach out right away so we can address concerns in real time.

Thank you for your feedback, and we’re glad you found the condo spacious and comfortable. For future guests, the neighboring private construction project was communicated in advance, and you were offered the option to cancel for a full refund prior to arrival. During your stay, our team checked in and you indicated on multiple occasions the construction was not significantly impacting your visit, which is why we were surprised to read your concerns afterward. The construction is a neighboring private project outside our control, however we actively work to minimize any impact and keep shared spaces clean and comfortable. Although you mentioned you did not expect a discount, we offered one to be as accommodating as possible and let you know that if you preferred to relocate during your stay, we would refund any unused nights. Guests have access to multiple amenities, including a second large pool, a saltwater pool, and a beach area with lounge chairs, tables, and hammocks that are not affected by construction. Regarding the balcony and wildlife, our team responded promptly during your stay to clean and address the concern. While wildlife is a natural part of a tropical environment, we take all guest concerns seriously and act quickly to resolve them. We take pride in being a #1 rated property in San Pedro and work hard to maintain that standard for all our guests. Future guests considering this review are welcome to contact us directly for clarification or further discussion.